Unit Claims Manager - Auto (6 month term)

Our employees are at the heart of everything we do. Together, we help people, businesses, and society prosper in good times and be resilient in bad times.

Our employee promise represents Intact's commitment to you in exchange for living our Values, striving to do your best work, being open to change and investing in your career. In return, we promise to provide support, opportunities and performance-led financial rewards at a workplace where you can shape the future, win as a team and grow with us.

About the role

We're looking for a Unit Claims Manager - Auto (6 month term) to join our Customer Service Center!

This is a 6 month secondment (contract) position.

What you'll do here:

• Direct and coordinate a team of adjusters in the course of processing claims, in order to achieve organizational objectives in terms of commitment, management of excess costs, efficiency and customer service
• Contribute to the achievement of corporate and regional objectives by measuring team performance, providing timely and ongoing coaching, ensuring quality of claims handling, level of compliance with standards, procedures and productivity
• Help to manage team processes, procedures and efficiencies by organizing, planning and controlling the optimal use of internal, financial and material resources according to the budget, while promoting teamwork and guiding the team's technical training
• Participate in the improvement of operational processes
• Make decisions for his/her team regarding the processing of claims and the payment of indemnities in accordance with company standards
• Promote the brand image and business principles to partners

What you bring to the table:

• At least 3 years experience in claims handling or 1 year leadership experience
• Excellent computer skills and knowledge
• Have a strong sense of personal responsibility
• Cares about people while always acting with integrity
• Create an open and honest environment
• Customer service orientated
• Strive for excellence
• Resilience and adaptability with a drive for challenging the status quo
• Ability to harness momentum and drive engagement

What we offer

Our hybrid work model provides the balance between working from home and enjoying meaningful in-person interactions.

Working here means you'll be empowered to be and do your best every day. Here is some of what you can expect as a temporary member of our team:

• Inspiring leaders and colleagues who will lift you up and help you grow

• Access to tools and resources to support physical and mental health, embracing change and connecting with colleagues

• A dynamic workplace learning ecosystem complete with learning journeys, interactive online content, and inspiring programs

• Inclusive employee-led networks to educate, inspire, amplify voices, build relationships and provide development opportunities.

• A Community Impact program, because what you care about is a part of what makes you different. And how you contribute to your community should be just as unique.

We are an equal opportunity employer

At Intact, our Value of respect is founded on seeing diversity as a strength. We strive to create an accessible workplace where employees feel valued, included and encouraged to share their unique perspectives.

We encourage applications from individuals who are members of equity-deserving groups, including but not limited to women, Indigenous peoples, persons with disabilities, Black people, and members of the 2SLGBTQI+ community.

As part of Intact's commitment to reconciliation, we acknowledge that we work, meet and travel across the land currently called Canada, originally inhabited by First Nations, Metis and Inuit people. This history extends through many centuries and continues to evolve today.

We have policies to ensure equal access and participation for people with disabilities, including providing workplace adjustments (accommodations). A copy of applicable policies is available on request.

If we can provide a specific adjustment to make the recruitment process more accessible for you, please let us know when we reach out about a job opportunity. We'll work with you to meet your needs.

Learn more about our recruitment process and your candidate journey here.

If you are an employee of Intact or belairdirect, please apply for this role on Internal Career Site.