Snow Host Volunteers

Summary

This is a volunteer position - commitment of 20 workdays in exchange for a staff season pass with benefits.

Volunteers are on permanent probation period over the duration of their work commitment.

Snow Hosts work as part of the Guest services team. They are responsible for assisting guests as required, primarily in the mezzanine area outside of the ticket windows line and entrance to the Rental Shop / Snow School Desk / Group Sales. They are to provide information on Marmot Basin operations and provide assistance as needed.

Core Competencies

• Prior experience in the customer service industry
• Good interpersonal and communication skills
• Capable of working outside, at times in severe weather environment
• Ski Industry experience or any training in dealing with general public

Job Duties

• Be the first welcoming contact between Marmot Basin and its guests
• Ensure a smooth and orderly flow of walking traffic in the mezzanine area
• Provide information regarding the mountain operations, facilities, schedules, events and conditions
• Assist the Transportation team with directing vehicles and flow of traffic
• Anticipate and resolve guests needs
• Identify safety concerns pertaining to staff and guests - work in a safe and efficient manner
• Report any problems, safety concerns to the Snow Host Coordinator
• Respect and adherence of the company's policies and procedures as set in the "Employee Handbook"
• Understanding and adherence to Ski Marmot Basin 's "Harassment Policy" and the company's "Privacy Policy"