Group Sales Coordinator - Winter 24/25

The Lake Louise Ski Resort is a world-class ski area nestled in the heart of the Canadian Rockies. We are a year-round operation, operating as a ski resort in the winter months and as a wildlife interpretive centre and sightseeing gondola in the summer months.

Whether you want to work indoors or outdoors, no day will ever be the same. As an employee you can expect a great working environment, employee benefits, competitive wages and the experience of a lifetime.

At present some of our Employee Perks include:

• LLSR lift pass (valued at approx. $1,500)
• Reciprocal discounts with other Ski Resorts
• Free group lessons and discounted private lessons through snow school
• Free LLSR recreational opportunities including guided snowshoe tours and tubing
• Free employee transportation from Lake Louise, Banff and Canmore
• Food and Beverage discounts at designated cafeterias and restaurants
• Friend and Family discounted day passes
• Retail, Rental and Repair discounts
• Staff rates at Skoki Backcountry Lodge
• Complimentary tea, coffee and hot chocolate at designated cafeterias when you provide your own reusable mug
• Employee recognition programs
• Long Service Award programs
• Opportunity for educational growth and development
• Optional subsidized staff housing for full-time employees
• Awesome Staff events, activities, and team building events throughout the season
• RRSP matching contribution depending on length of service
• Extended health care plan depending on length of service
• Year-round employees may be eligible for spousal and family passes
• Employee discounts at Lake Louise Ski Area Daycare, eligibility criteria apply

Job Description:

The role of the Group Sales Coordinator is to work closely with the Group Sales team to advertise, promote, and organize group accounts and familiarization events with individuals, tour operators, large businesses and local organizations. There are also responsibilities specifically related to the summer and winter operations. The Group Sales Coordinator will need to work closely with other departments within the resort as well as partners in the Bow Valley.

Job Responsibilities:

• Prepare quotes and contract agreements for group inquiries including tour operators, corporate groups and individual events.
• Co-ordinate onsite functions during regular operating hours and evening events.
• Conduct site inspections, familiarization tours and provide information on other local services that may be helpful to the client.
• Greet groups upon arrival, prepare tickets and deliver orientation presentations to guests.
• Conduct daily cashouts.
• Assist with overall operation and perform operational duties as may be required.
• Liaison with Calgary office for groups.
• Prepare all group details and coordinate with all departments.
• Host partners both on snow and within the resort.
• Work closely with our marketing team and Events department to help execute public events.
• General admin duties including PO and expense tracking/reporting, responding to emails, answering phone calls, and filing.

Job Requirements/Qualifications:

• Able to effectively communicate both verbally and in writing.
• Must be organized, responsible and flexible to work in a fast-paced environment.
• Must be friendly, outgoing and enjoy meeting new people.
• Able to deal with people sensitively, tactfully, diplomatically, and professionally at all times.
• Able to respond quickly in a dynamic and changing environment.
• Service oriented, assertive, flexible, outgoing and enthusiastic.
• Possess cultural awareness and sensitivity.
• Ability to analyze and interpret the needs of clients and offer appropriate solutions.
• Able to work outside in all weather conditions.
• Excellent computer skills with working experience on Word and Excel.
• Knowledge of Lake Louise Ski Resort, Banff National Park and worldwide ski and tourism industries.
• The following will be considered an asset, although individuals without the following qualifications are encouraged to apply:
  • Experience working with groups, senior organizations, and youth groups etc.
  • Experience working in event management, conference services or food & beverage
  • Fluency or working knowledge of other languages
  • Current drivers license (Canadian or International)
  • Previous sales experience or supervisory experience in a customer service-oriented position.