Clerk/receptionist, Mental Health & Substance Use Services

1. Assists with intake of clients from Emergency and/or Community by performing duties such as obtaining information, completing documentation required for admission, liaising with information sources to obtain additional client information and maintaining wait lists.
2. Transcribes physicians orders by copying information, completing required forms and/or entering information into the computer and distributing as required.
3. Schedules and confirms patients for programs/services/activities such as diagnostic procedures, appointments or transportation by contacting appropriate departments, physicians offices or outside agencies and maintaining related records.
4. Maintains patient records according to established procedures by setting up charts, adding or removing forms, and forwarding discharged patient records to Health Records Department.
5. Performs reception duties such as greeting and directing visitors, answering the telephone, taking messages, answering routine inquiries or referring as appropriate; opening and distributing mail as required.
6. Maintains timekeeping and other staff related records by entering hours to timesheets, transcribing rotation hours by copying information onto required forms and/or entering into the computer, according to established procedures. Forwards timesheets, staffing information to staffing/appropriate department.
7. Maintains relief staff call in list information such as name, telephone number and work availability; contacting staff to fill vacancies as directed.
8. Maintains unit stationary and supply levels by monitoring stock, preparing stores orders, requisitions or stationary orders, completes equipment repair or maintenance orders as directed.
9. Orients new staff and students to unit by demonstrating procedures, answering questions and explaining unit organization and layout.
10. Performs clerical duties such as typing, recording and distributing meeting minutes, filing and photocopying.
11. Performs other related duties as required.

• Ability to communicate effectively both verbally and in writing.
• Physical ability to carry out the duties of the position.
• Ability to work independently and in cooperation with others.
• Ability to operate related equipment.
• Ability to organize and prioritize.
• Ability to type at 40 wpm.
• Knowledge of general office procedures.
• Ability to establish and maintain rapport with clients.
• Knowledge of medical terminology.

Fraser Health is the heart of health care for over two million people in Metro Vancouver and the Fraser Valley in British Columbia, Canada, on the traditional, ancestral and unceded lands of the Coast Salish and Nlaka’pamux Nations and is home to 32 First Nations within the Fraser Salish region.

People - those we care for and those who care for them - are at the heart of everything we do. Our hospital and community-based services are delivered by a team of 48,000+ staff, medical staff and volunteers.

We are committed to planetary health and value diversity in the work force. We strive to maintain an environment of respect, caring and trust. Fraser Health’s hiring practices aspire to ensure all individuals are treated in an inclusive, equitable and culturally safe manner.

Together, we are the heart of health care.

Instagram | Facebook | LinkedIn | X | Indeed | Glassdoor

IMPORTANT: Recruitment scam warning

Please be on alert for potential recruitment scams. We are aware of recent scams targeting individuals by falsely claiming to represent Fraser Health. Always take precautions when sharing personal details with unverified sources. Please note that we will never ask for money or payment at any point during our recruitment process.