Operations Coordinator - Security Services

Our mission at Westguard is to make people feel safe. We are rapidly evolving our business, and we are looking for a seasoned and motivated Operations Coordinator to oversee the day-to-day scheduling of the Canada Place Cruise Ship Terminal. This is a contract role (March 2025 - November 2025). This is an exciting opportunity to lead a highly skilled, professional Safety and Security team.

In this role, as an Operations Coordinator you will bring experience in scheduling, operations, recruitment, and office administration. This is a great opportunity to take the next step in your scheduling and operations career!

This role is a high-paced and career-boosting experience, suitable for anyone looking for a step up in the security industry.

What you would do:

• Scheduling employees while following BC Labor Standards and the CBA.
• Identifying cost-saving solutions for the company, including reducing overtime hours.
• Establishing friendly and professional relationships with the workforce.
• Being the first point of contact for employees and staff ensuring that all concerns & issues are addressed in a timely manner.

• Marine Transportation Security Clearance (MTSC) will be required to work at the location.

• Conducting payroll duties, including weekly lockdown of schedules; ensuring that all employees are paid correctly, and clients are invoiced correctly. Coordinate with the payroll department for payroll issues such as vacation pay requests & payroll adjustments.
• Maintaining client & employee files.
• Maintaining inventory of uniforms and replenishing accordingly.
• General office duties include stationary replenishment, invoice approval and general housekeeping.
• Assisting with HR tasks by coaching & mentoring employees.
• Delivering material or personnel to specific locations if other means are not available or appropriate due to cost, timing, or the size of the material.
• Performing other duties and special projects as assigned by direct report or other members of management.

What you bring:

• 2+ years of scheduling, administration and operations coordination experience.

• Minimum 1 year security experience considered an asset.
• Ability to multi-task and prioritize projects in a fast-paced environment.
• Excellent written and verbal communication skills
• Post-secondary diploma or degree in business administration, human resources, or other related fields would be considered an asset.
• Enthusiastic and committed approach to customer service.
• Sound judgment and decision-making skills with a 'hands-on' problem solving approach and able to remain calm under pressure and take control of incidents.
• Demonstrated ability to manage competing deadlines efficiently.
• Excellent written and verbal communication skills
• Ability to communicate clearly to clients and staff; ability to effectively mediate and intervene in workplace, client, and staff issues.

Employee perks we offer:

• Award winning corporate culture -2021 winners of Canada's Most Admired Culture
• Team Building events
• Extended Health and Dental Benefits.
• Employee Assistance Program through TELUS Babylon
• Telemedical access to doctors, therapists, and dietitians
• Robust corporate discount program including Perkopolis and discounted cineplex movie tickets, and discounted Annual Grouse Mountain passe.

Who we are:

Westguard Security Services Limited has been at the forefront of the asset protection arena for almost fifty years by being a leading-edge innovative security and safety solution provider. That is how we have become one of the largest and most trusted private security organizations in Canada. Westguard has proven expertise in deploying security and safety personnel in a variety of industries including Corporate, Retail, Property Management, Industrial, Aviation, Marine, Government, Educational, and Industrial/Resource Projects and has the largest and highest accredited K9 detection and screening division in Canada.

At Westguard we believe in living and acting by our values: R.E.A.C.H. · Respect · Empathy · Accountability · Courtesy & · Honesty. Our mission, vision, and values enabled us to be a finalist of the 2021 Canadian HR Awards' Excellence in Diversity & Inclusion category. We celebrate people of diverse backgrounds, experiences, abilities, and perspectives, and we believe that diversity enables the company to grow towards a better future. Join us if you believe you can make a difference.

Westguard is committed to maximizing employment and training opportunities for Indigenous, local, and regional residents. If you identify as a member of an Indigenous community, we encourage you to self-identify in our optional screening question.