Rental Team Lead

You will:

• Train, supervise and motivate staff to ensure high levels of efficiency and guest service.
• Assist guests with sizing and fitting of appropriate ski/snowboard equipment while maximizing comfort and safety.
• Ensure guest safety by completing waivers for all rentals and describing safe use of rental equipment.
• Provide a consistent friendly and approachable demeanor for guests.
• Handle cash; including cash balancing, coin orders, opening and closing duties.
• Clean equipment and maintain tidiness and organization of the store.
• Sell retail products in store (clothing, outdoor gear and other items).
• Assist with administrative functions, including but not limited to updating staff manuals & procedures, inventory management and reporting.
• Communicate frequently with the Rental/Repair Manager to discuss planning, budgeting, sales promotions and advertising campaigns.
• Act as a "Resort Ambassador" to guests by being familiar with various resort products and services.
• Comply with all safety regulations of assigned tasks, and ensure a clean and safe working environment with active participation in the health and safety program.
• Perform other duties as assigned.

You:

• Preferably have proven leadership skills, with a minimum of 2 years supervisory experience.
• Preferably possess a post-secondary education in business management (or similar) or an equivalent combination of training and experience.
• Have extensive experience in a customer service role - preferably a rental or retail establishment.
• Are proficient with MS Office (Outlook, Word, Excel) and Point of Sale software.
• Have cash handling experience.
• Are comfortable resolving conflict situation with employees or guests.
• Are passionate about skiing and/or snowboarding - technical knowledge is a bonus.
• Are able to work flexible hours, including weekends and holidays with varying hours, depending on factors such as weather and visitation levels.
• Are able to withstand brief periods of exposure to extreme weather conditions on resort (cold, wind, snow, altitude), and can lift at least 20 pounds.

We offer:

• A staff season's pass for Kicking Horse Mountain Resort.
• Deals available to access other ski resorts.
• A competitive wage with seasonal accident insurance.
• Discounts on food, retail, rental, lesson, hotels, friends & family tickets and more!
• Ride breaks.
• Pro deals.
• Staff events.
• An amazing work environment - meet great people who share a passion for the mountain lifestyle!

Interested? Please apply with your resume.

We regret that only those applicants eligible to work in Canada without sponsorship may be considered for seasonal roles. We are an equal opportunity employer and look forward to hearing from all qualified applicants. We thank all applicants for their interest in Kicking Horse Mountain Resort; however, only those candidates selected for an interview will be contacted.