Case Assistant, Acquired Brain Injury Services

1. Coordinates contract, financial, and administrative aspects of client services and case management under the direction of managers and clinical staff.
2. Supports clients accessing services or managing urgent issues in the absence of the case manager and ensures that the case manager is then kept informed; reviews files to obtain historical information and reviews materials such as policy and procedures to assist with various case management issues.
3. Researches community resources and identifies information that will be of assistance in the development and implementation of client services and case management plans.
4. Completes initial intake forms for new referrals to the program, as required.
5. Completes forms and arranges for services with other community agencies and Ministries (e.g. Income Assistance).
6. Completes community based client assessments and assists and/or transports clients to community services. Escorts clients/families to view potential residential placements. Assists in the planning of admissions, discharges, and transfers of clients to residential care placements.
7. Advocates on behalf of clients and families to access system information and resources; promotes client's right to autonomy, dignity and privacy.
8. Organizes client service meetings and schedules community appointments for clinical staff.
9. Works collaboratively with team in the development and documentation of care plans. Completes data entry of care plans and other client service documents, contracts, etc. Monitors quarterly reports and other client service documents completed by Contracted Service Providers. Advises case managers of any deficiencies or concerns related to Contracted services.
10. Participates with the trans-disciplinary team in by providing input with respect to assessment, development, activation, and evaluation of treatment care plans and programs.
11. Maintains client records by ensuring that client files, applications forms, financial documents, quarterly reports, etc, are kept up to date.
12. Maintains spreadsheets and other client or financial information systems. Completes filing and related administrative duties.
13. Performs other related duties as assigned.

Grade 12, Social Services Worker Diploma and two (2) years' recent experience working with children and adults with physical and/or cognitive disabilities or an equivalent combination of education, training and experience.

Valid B.C. Driver's License and access to personal vehicle for business related purposes.

• Demonstrated ability to apply knowledge of theory and practice to the case management process.
• Ability to communicate effectively, both verbally and in writing.
• Ability to establish and maintain rappport with clients.
• Ability to observe and recognize changes in clients.
• Advocacy skills.
• Conflict resolution and crisis intervention skills.
• Ability to analyze and resolve problems.
• Ability to instruct.
• Ability to work independently and in cooperation with others.
• Ability to organize and prioritize.
• Ability to operate related equipment.
• Physical ability to carry out the duties of the position.

Fraser Health is the heart of health care for over two million people in Metro Vancouver and the Fraser Valley in British Columbia, Canada, on the traditional, ancestral and unceded lands of the Coast Salish and Nlaka’pamux Nations and is home to 32 First Nations within the Fraser Salish region.

People - those we care for and those who care for them - are at the heart of everything we do. Our hospital and community-based services are delivered by a team of 48,000+ staff, medical staff and volunteers.

We are committed to planetary health and value diversity in the work force. We strive to maintain an environment of respect, caring and trust. Fraser Health’s hiring practices aspire to ensure all individuals are treated in an inclusive, equitable and culturally safe manner.

Together, we are the heart of health care.

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Please be on alert for potential recruitment scams. We are aware of recent scams targeting individuals by falsely claiming to represent Fraser Health. Always take precautions when sharing personal details with unverified sources. Please note that we will never ask for money or payment at any point during our recruitment process.