Coordinator, Volunteer Resources

1. In consultation with the Manager, develops strategies and initiatives for volunteer recruitment, and reviews volunteer program goals and objectives to provide input to the Manager.
2. Develops service descriptions, standards and procedures specific to Volunteer Resources in the assigned areas. Assists with the maintenance of department manuals and recommends and updates policies relating to the volunteer programs.
3. Pre-screens volunteer applications. Interviews volunteers to determine aptitude and abilities. Checks references and selects those suitable for assigned programs, evaluating applicants suitability for the program.
4. Provides orientation and training on the role of volunteers to both volunteers and other staff members in the assigned areas.
5. Liaises with Auxiliary, staff, clients, patients, residents, families and community groups as applicable to identify a range of volunteer opportunities, and develops and implements appropriate volunteer programs in consultation with the Manager.
6. Provides guidance and support to staff and volunteers by clarifying roles and expectations, and providing formal and informal volunteer recognition.
7. Evaluates volunteer activities in assigned areas and making recommendations for improvements to ensure volunteer programs meet the department needs.
8. Assigns volunteers to specific activities according to their aptitudes, abilities and availability and maintains the schedules of volunteer participation within assigned areas. Ensures volunteers are provided regular opportunities to offer and receive feedback.
9. Supervises and prepares written and verbal evaluations of volunteers in collaboration with multidisciplinary staff as appropriate. Conducts performance evaluations, provides support and direction by clarifying roles and expectations and determines related training and orientation requirements. Follows up on volunteer complaints and/or conflicts and takes appropriate action.
10. Participates in the coordination of recognition and appreciation initiatives for volunteers in all areas including individual volunteers, community and corporate groups, to acknowledge volunteer contributions.
11. Receives and responds to written and verbal inquiries regarding volunteer programs, special activities and community involvement.
12. Makes recommendations with regard to the purchase of new equipment and supplies, maintains equipment for volunteer programs.
13. Develops and maintains contacts and partnerships with internal departments and external community groups and volunteer organizations to promote interest, volunteer recruitment and support for the volunteer program. Participates in recruitment of volunteers through activities such as community volunteering events.
14. Maintains related records and statistics and submits reports of activities and performance of volunteers to the Manager by utilizing applicable software such as word processing, database, spreadsheet, desktop publishing, presentation and volunteer management software.
15. Represents Volunteer Resources on internal, regional and external committees as assigned.
16. Performs other related duties as assigned.

• Ability to communicate effectively both verbally and in writing.
• Ability to deal with others effectively.
• Physical ability to carry out the duties of the position.
• Ability to organize work.
• Ability to operate related equipment.

Fraser Health is the heart of health care for over two million people in Metro Vancouver and the Fraser Valley in British Columbia, Canada, on the traditional, ancestral and unceded lands of the Coast Salish and Nlaka’pamux Nations and is home to 32 First Nations within the Fraser Salish region.

People - those we care for and those who care for them - are at the heart of everything we do. Our hospital and community-based services are delivered by a team of 48,000+ staff, medical staff and volunteers.

We are committed to planetary health and value diversity in the work force. We strive to maintain an environment of respect, caring and trust. Fraser Health’s hiring practices aspire to ensure all individuals are treated in an inclusive, equitable and culturally safe manner.

Together, we are the heart of health care.

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