PCI Administrator & Coordinator (3 - 4 Month Contract)

Looking for an opportunity to make a real impact? We're currently recruiting for a PCI Administrator & Coordinator (3 - 4 Month Contract) to join our amazing team of talented employees. This is a hybrid role, our office is in Richmond, British Columbia, so we're ideally looking for a candidate in the Greater Vancouver Area.

Boston Pizza International has been recognized as one of Canada's 50 Best Managed Companies since 1994. Boston Pizza International Inc. is Canada's No. 1 casual dining brand with more than 370 restaurants in Canada and more than $1 billion in annual sales. We hope you'll consider joining us!

What you do:
Reporting to the Senior Support Manager, Client Services the PCI Administrator & Coordinator ensures compliance with the PCI Security Program for all Boston Pizza restaurants in Canada by reviewing SAQs, checklists, and scans. Responsibilities include submitting and securely signing documentation, creating and dispatching support tickets, and coordinating software and hardware support. This role acts as the central liaison for PCI security issues and maintains departmental documentation of policies, procedures, and services.

In this role, you will be expected to:

PCI Compliance Management

• Maintain the PCI Bostonlink page in Canada, incl. posting memos and documentation on PCI Security program for restaurants (Using Microsoft Sharepoint).
• Update Annual SAQ D and PCI DSS Requirements v4.0 for Boston Pizza Restaurants.
• Communicate with each restaurant to ensure correct completion and submission of annual SAQ questionnaire and PCI documents.
• Review PCI restaurant scans, resolve vulnerabilities, and dispute false positives as well as maintain and report the PCI compliance status of all stores to the Senior Support Manager and payment vendors as applicable.
• Coordinate invoicing for PCI security program, software, and hardware support with finance.

Support and Communication

• Create support tickets and assign them to technicians (using Footprints).
• Primary contact for all incoming support calls related to PCI communication from restaurants.
• Provide after-hours support scheduling and assist with payroll for the team.
• Communicate and report to management regarding contract issues and compliance.
• Provide statistics for key PCI project and software deployments and initiatives as well as weekly and monthly reporting requests.
• Perform other duties and tasks as assigned by the management team
• Maintain Service Level Agreement standards with stores and offices.

Who you are:

• You have 1 - 2 years of customer service/sales and/or administrative experience
• You are an outstanding communicator and can converse with technical & non-technical stakeholders
• You are detail oriented with outstanding organizational skills
• You are enthusiastic to take on new challenges and are a problem solver
• You exercise professionalism with your customer service skills
• You are a team player, but also able to perform well independently
• You have the ability to administer several projects independently and concurrently, with ongoing changes in priority with the ability to cope effectively during extremely busy periods and pay attention to detail and deadlines
• You have a good working knowledge of Microsoft Office Suite
• You may have experience and/or understanding of Restaurant Operations

Why you want to work with us:

• We're a strong Canadian brand with a hospitality focus, embracing a work-hard, play hard philosophy;
• We're an organization with a strong emphasis on team culture;
• Our entrepreneurial roots support a culture of collaboration;
• We offer a flexible working environment that embraces both in-person and remote work;
• We have amazing employee programs and benefits;
• We're always looking to promote internal talent;
• We have a tight-knit team to support you every step of the way;
• We're a Great Place to Work® and have been recognized on the 2024 Best Workplaces™ lists for Giving Back, Retail & Hospitality, Most Trusted Executive Teams, Women, British Columbia, and Mental Wellness;
• Through the Boston Pizza Foundation, we're focused on giving back to the communities we live, work and play in.

What's next:

• If you know someone who might be interested, share this posting with them;
• If you're interested, send us your resume;
• If we're interested, we'll reach out to you to schedule a phone screen;
• If you continue to be a prime candidate, we'll schedule a virtual interview;
• If you're our leading candidate, we'll conduct reference and background checks and provided they're as good as we expect, we'll extend you an offer.

The annual base salary for this role is $42,300 - $47,500.

At Boston Pizza International, we are committed to a culture that welcomes, encourages, and celebrates the diversity of our team members. Our commitment extends to providing equal opportunities and accommodations throughout our recruitment process. If you require accommodations in our recruitment process, we encourage you to inform the recruiter and/or hiring manager.

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