Coordinator, Sales & Catering (6 month contract) Elements Casino Surrey and Hastings Racecourse & Casino

Location: Elements Casino Surrey and Hastings Racecourse & Casino - Part-time

Under the general direction of the Regional Manager, Sales & Catering, this position will be supporting Elements Casino Surrey and Hastings Racecourse & Casino. The Coordinator, Sales & Catering will be responsible for all aspects of finalizing and documenting sales and catering details while contributing to a safe and welcoming environment for all team members. Ensures adherence to all policies and procedures, develops strong working relationships with guests, clients and team members.

Key Accountabilities

• Responds to inquiries (phone/email) and directs to the appropriate managers
• Advises the guest/client of available facilities, menus and pricing
• Maintains accurate and detailed records of events, guests, orders, payments and expenses
• Creates Banquet Event Orders for each event in conjunction with the Regional Manager, Sales & Catering
• Compile and distribute Sales and Catering reports
• Coordinate and attend sales meetings when required
• Assists with mail outs and other sales initiatives as required
• Manages and resolves guest issues effectively and efficiently
• Liaises and communicates effectively with all appropriate and operational departments
• Ensure compliance with licensing laws, health and safety and other statutory regulations
• Performs other duties as assigned or directed

Education and Qualifications

• Post secondary hospitality education or suitable combination of education and experience
• Serving it Right certification
• Computer literacy in MS office
• Experience with Opera or Triple seat an asset
• Minimum 1 year work experience in events or sales required
• Ability to exceed internal and external customer expectations through timely, effective and service oriented communication
• Ability to travel between properties
• Ability to successfully obtain a Gaming License

Work Environment Considerations

• Regular casino and office environment, standing and walking for long periods of time, and non-traditional work hours