Manager Laboratory Operations

Manager, Laboratory Operations

Lab Management Allocations

Provincial Laboratory Medicine Services

Surrey, BC

The Manager, Laboratory Operations is accountable for providing operational leadership and management for assigned Laboratories within Provincial Health Services Authority (PHSA). Working in close collaboration with the LM Laboratories leadership team and the site medical director, reporting to the appropriate Director, the Manager ensures the delivery of quality, timely, effective and efficient diagnostic laboratory services needed to support program/service delivery and plans within an academic, research and client centered environment and in accordance with internationally recognized levels of excellence. The Manager holds the responsibility to manage and guide assigned staff and to develop, monitor and maintain an operating budget for the Laboratories.

What you’ll do

• Working with the operations director and site medical director, implement plans, goals and objectives in accordance with the strategic plans of the organization to ensure delivery of a comprehensive range of laboratory and diagnostic services. Responsible for the resolution of operational problems and for the development of plans for normal and contingency operations of the laboratories such as strike contingency planning and other requirements.
• Direct the business operations of assigned Laboratories which includes but is not limited to the administrative and technical operations of the laboratory; financial management and control of the operating budget; maintenance of safety, quality and accreditation standards.
• Work with medical staff for service reviews and setting of service objectives by initiating data collection and analysis for service planning and improvement. Oversee follow up as agreed on.
• Partner with senior technical and medical staff and other stakeholders to review equipment, methodology, and new scientific development and facilitate the introduction of new diagnostic laboratory technologies as appropriate and in accordance with the strategic plan.
• Develop and maintain effective working relationships with other departments, group and team members through continual liaison and builds successful collaboration to ensure integration of services and to support the delivery of high-quality health care; facilitate interdisciplinary cooperation, participate on committees, and provide regular relevant communication on pertinent matters.
• Provide leadership in establishing priorities for allocation of available resources including identifying resources for Laboratory Divisions/Programs and services such as planning for space, equipment and staff.
• Provide leadership in the implementation of new systems or programs within the assigned PLMS Laboratories in order to ensure successful outcomes. Participate in or leads process redesign at the site/s.
• Define an effective workforce plan consistent with strategic goals and objectives and within the context of operational demands and environmental and resource constraints. Oversee the recruitment and professional development of non-medical staff members and ensures that staff members are achieving a level of performance that meets the highest standards within their areas of function.

What you bring

Qualifications

• A level of education, training, and experience equivalent to a Bachelor of Science Degree in Medical Technology and Certification with the Canadian Society for Medical Laboratory Science as an Advanced Registered Technologist (ART) or post graduate education in Business and/or Hospital Administration
• A minimum ten years of recent related experience as a Medical Technologist with five years in a leadership capacity or an equivalent combination of education, training, and experience. In depth knowledge of regulatory policies, legislation, and processes relevant to laboratory licensing in BC.
• Solid understanding of Diagnostic Accreditation Program and other provincial or federal legislation of laboratory information systems and laboratory technology and equipment.

Skills & Knowledge

• Ability to work independently and as part of a leadership team.
• Demonstrated analytical and problem solving skills.
• Ability to deal effectively with all levels of staff.
• Demonstrated ability to supervise and lead staff.
• Strong computer skills, including financial applications, spreadsheet programs and word processing software required.
• Familiarity with regulatory bodies and policies/procedures relevant to laboratory diagnostic services in Canada.
• Demonstrated knowledge and understanding of legislative obligations and provincial commitments found in the foundational documents - including Truth & Reconciliation Commission’s Calls to Action (2015), In Plain Sight (2020), BC's Declaration on the Rights of Indigenous Peoples Act (2019), United Nations Declaration on the Rights of Indigenous Peoples (UNDRIP), Reclaiming Power and Place Missing and Murdered Indigenous Women & Girls Calls for Justice (2019), the Declaration Act Action Plan and Remembering Keegan: A First Nations Case Study - and how they intersect across the health care system.
• Supports team members on their ongoing learning journey, ensuring education strategy for team/department to eradicate Indigenous-specific racism and discrimination and embed Indigenous Cultural Safety at a practical level.
• Ensure integration of the legislative obligations and provincial commitments into policies, procedures and programs prior to engaging IH teams/departments.
• Commitment to upholding the shared responsibility of creating lasting and meaningful reconciliation in Canada as per TRC (2015) and BC's Declaration on the Rights of Indigenous Peoples Act (2019).
• As a strong asset for consideration, we are looking for our successful candidate to have: Knowledge of social, economic, political and historical realities of settler colonialism on Indigenous Peoples and familiarity with addressing Indigenous-specific anti-racism, anti-racism and Indigenous Cultural Safety and foundational documents and legislative commitments (The Declaration Act, the Declaration Action Plan, TRC, IPS, Remembering Keegan, etc.).

What we bring

Every PHSA employee enables the best possible patient care for our patients and their families. Whether you are providing direct care, conducting research, or making it possible for others to do their work, you impact the lives of British Columbians today and in the future. That’s why we’re focused on your care too – offering health, wellness, development programs to support you – at work and at home.

• Join one of BC’s largest employers with province-wide programs, services and operations – offering vast opportunities for growth, development, and recognition programs that honour the commitment and contribution of all employees.
• Access to professional development opportunities through our in-house training programs, including +2,000 courses, such as our San’yas Indigenous Cultural Safety Training course, or Core Linx for Leadership roles.
• Enjoy a comprehensive benefits package, including municipal pension plan, and psychological health & safety programs and holistic wellness resources.
• Annual statutory holidays (13) with generous vacation entitlement and accruement.
• PHSA is a remote work friendly employer, welcoming flexible work options to support our people (eligibility may vary, depending on position).
• Access to WorkPerks, a premium discount program offering a wide range of local and national discounts on electronics, entertainment, dining, travel, wellness, apparel, and more.

Job Type: Temporary Full-Time (Until January 1, 2026 or return of incumbent)
Salary Range: $106,026 - $152,413/year. The starting salary for this position would be determined with consideration of the successful candidate’s relevant education and experience, and would be in alignment with the provincial compensation reference plan. Salary will be prorated accordingly for part-time roles.
Location: 13750 96 Ave, Surrey, BC V3V 1Z2
Closing date: Applications Accepted Until Filled
Hours of Work: Monday-Friday, Various start times as Multi-Site Operations Manager
Requisition #: 174579E

What we do

Provincial Laboratory Medicine Services (PLMS) provides laboratory testing at 31 sites across the lower mainland and central coast of BC, including acute care hospital laboratories and specialty laboratories.

PLMS is part of the Provincial Health Services Authority (PHSA).

The Provincial Health Services Authority (PHSA) plans, manages and evaluates specialized health services with the BC health authorities to provide equitable and cost-effective health care for people throughout the province. Our values reflect our commitment to excellence and include: Respect people – Be compassionate – Dare to innovate – Cultivate partnerships – Serve with purpose. Learn more about PHSA and our programs: jobs.phsa.ca/programs-and-services

PHSA and PLMS are committed to employment equity, encouraging all qualified individuals to apply. We recognize that our ability to provide the best care for our diverse patient populations relies on a rich diversity of skills, knowledge, background and experience, and value a safe, inclusive and welcoming environment.

Reconciliation is an ongoing process and a shared responsibility for all of us. The BC Governments’ unanimous passage of the Declaration on the Rights of Indigenous Peoples Act was a significant step forward in this journey—one that all health authorities are expected to support as we work in cooperation with Indigenous Peoples to establish a clear and sustainable path to lasting reconciliation. True reconciliation will take time and ongoing commitment to work with Indigenous Peoples as they move toward self-determination. Guiding these efforts Crown agencies must remain focused on creating opportunities that implement the Truth and Reconciliation Commission Mandate.

ATTN: PHSA Employees:

To be considered as a PHSA employee (internal applicant) for this position, you must apply online via your internal profile at http://internaljobs.phsa.ca

Please note the internal job posting will no longer be accessible after the expiry date of November 4, 2024. If the internal job posting has expired, please contact the Internal Jobs Help Desk and advise that you would like to be considered as a late internal applicant for this position. Please do not apply for the external job posting.

If you have not registered your internal profile, a password is required to log in for the first time. To obtain your password, please contact the Internal Jobs Help Desk at 604-875-7264 or 1-855-875-7264. Please note regular business hours are Monday – Friday (excluding stats), 8:30am to 4:30pm. For inquiries outside of regular business hours, please email the Internal Jobs Help Desk at internaljobshelpu@phsa.ca and a Help Desk Representative will contact you the next business day.