Registered Nurse, Virtual Service Gateway

1. Conducts comprehensive nursing assessments by interviewing patients/families and compiling key relevant data from multiple sources to determine appropriate level of care required.
2. Establishes a therapeutic relationship by demonstrating empathy, trust and respect, advocating for the patient''s rights to privacy, dignity and access to information, and by ensuring the patient's choice and autonomy in decision making about appropriate care.
3. Makes a nursing diagnosis of the client's condition and determines whether the condition can be improved or resolved by an appropriate nursing intervention or through interventions and collaboration with other clinical staff.
4. Assists clients to achieve an optimal level of function by facilitating timely and appropriate health services and utilizing a variety of resources and services;
5. Utilizes software applications available at the site for data collection and analysis. Enters data accurately and in a timely way.
6. Teaches patients and families/care givers about illness prevention, health restoration and health maintenance to help patients accomplish their health care goals.
7. Plans and discusses referral information with patient and their families/care givers and, in collaboration with members of the interprofessional care team, initiates referrals to appropriate health care/community agencies.
8. Provides health counselling to clients including education, self-management, self-monitoring and wellness/health promotion/prevention through a combination of clinic, telephone.
9. Maintains professional practice growth, knowledge and expertise to reflect current standards of practice by reviewing relevant literature, attending educational workshops and in-services, consulting and networking with other health care professionals.
10. Participates in the orientation and ongoing education of nursing staff and students by providing information and acting as a preceptor as appropriate.
11. Provides input in the development and revision of standards of care, policies and procedures and advocates for improvements in clinical practice, health care and health care services; participates in the development, implementation and evaluation of quality improvement initiatives within the program by providing recommendations to the Manager.
12. Participates on nursing committees, care conferences and councils as assigned or as agreed to with the Manager.
13. Participates in and attends in-services and other educational programs. Identifies own learning goals and maintains and updates current clinical competence and knowledge within area of practice.
14. Provides feedback to the Manager/delegate regarding the effectiveness of patient care programs, policy/clinical decision support tools (e.g. clinical pathways, standards, order sets and procedures), and equipment.
15. Performs other related duties as assigned.
    

• Ability to communicate effectively with patients, families/care givers, the public, medical staff and members of the interprofessional care team using verbal, written and electronic communication means.
• Knowledge of clinical utilization of clinical information systems.
• Broad knowledge of clinical policies, procedures and standards of care.
• Knowledge of other health care services, community resources agencies and their role in client care.
• Ability to apply clinical knowledge in practice.
• Ability to operate related equipment including relevant computer applications.
• Ability to work effectively in a dynamic environment with changing priorities
• Ability to promote client-focused care including sensitivity to diverse cultures and preferences
• Ability to independently manage clients with diverse healthcare issues
• Ability to teach clients and others about topics essential to health care, health promotion and care self-management using care management principles
• Physical ability to perform the duties of the position.

Fraser Health is the heart of health care for over two million people in Metro Vancouver and the Fraser Valley in British Columbia, Canada, on the traditional, ancestral and unceded lands of the Coast Salish and Nlaka’pamux Nations and is home to 32 First Nations within the Fraser Salish region.

People - those we care for and those who care for them - are at the heart of everything we do. Our hospital and community-based services are delivered by a team of 48,000+ staff, medical staff and volunteers.

We are committed to planetary health and value diversity in the work force. We strive to maintain an environment of respect, caring and trust. Fraser Health’s hiring practices aspire to ensure all individuals are treated in an inclusive, equitable and culturally safe manner.

Together, we are the heart of health care.

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