Associate International Student Recruiter and Advisor, On-campus

Job Category

Job Profile

Job Title

Department

Compensation Range

The Compensation Range is the span between the minimum and maximum base salary for a position. The midpoint of the range is approximately halfway between the minimum and the maximum and represents an employee that possesses full job knowledge, qualifications and experience for the position. In the normal course, employees will be hired, transferred or promoted between the minimum and midpoint of the salary range for a job.

Posting End Date

Note: Applications will be accepted until 11:59 PM on the Posting End Date.

Job End Date

This is a 14 month term position

At UBC, we believe that attracting and sustaining a diverse workforce is key to the successful pursuit of excellence in research, innovation, and learning for all faculty, staff and students. Our commitment to employment equity helps achieve inclusion and fairness, brings rich diversity to UBC as a workplace, and creates the necessary conditions for a rewarding career.

Job Summary

Plans, coordinates and implements a variety of effective and innovative on-campus recruiting and advising services and programs for prospective international students, their parents and counsellors visiting UBC's Vancouver campus virtually or in-person. Regularly gives presentations and undertakes group and one-on-one advising to this effect.

Provides effective recruiting and advising services to international students and Canadian students schooled outside of Canada, as well as international students schooled within Canadian colleges and high schools, in support of the International Student Initiative's enterprise-wide mandate to meet the Faculties' international enrolment targets in undergraduate programs as well as in select other programs that have been identified as strategic initiatives for the University.

Organizational Status
Reports to the Manager, International Recruitment, On-Campus in terms of overall strategy and operations. Works closely and collaboratively with other ISI staff and in particular the recruiting teams on both the Vancouver and Okanagan campuses; Student Recruitment & Advising (domestic) staff; Staff in the Recruitment Marketing and Prospective Student Engagement; other units in Enrolment Services, particularly the International Admissions unit and Enrolment Services Advisors; Staff within International Student Development; and Faculties and academic advising units.

Work Performed

1. Provides on-campus recruitment consultation and advising by:

Developing programs to encourage more prospective international students, their parents and counsellors to visit the UBC campuses or explore our campuses virtually. Examples may include but are not limited to customized campus tours, live virtual campus tours, special events, sponsored trips for international student groups and/or counsellors, and recruitment competitions.

• Designs programs and content delivery to meet needs of secondary school students or college transfer students and manages the logistics of planning the events.

• Advises prospective international students and their families visiting the campus.

• Participates in coordinating the design and delivery of tours and special on-campus and virtual programs for counsellors and international coordinators.

• Plans, organizes and conducts special events such as Applicant Information Sessions or other types of yield events on campus, targeting newly-admitted international students.

• Liaises closely with SRA on joint events where there is likely to be a critical mass of international students participating in the event.

• Assists in the hiring, training, supervision, and support of Student Ambassadors, Senior Student Ambassadors, International Recruitment Assistants and other student, clerical or event staff.

• Works closely with the Recruitment Marketing and Prospective Student Engagement team and Student Recruitment and Advising (domestic recruitment) to develop an innovative multi-media presentation for use in the campus tour program. May work with Recruitment Marketing and Prospective Student Engagement team to develop web-based virtual tours for prospective students in the US or overseas, and other communication products to promote campus tours and on-campus recruitment activities.

• Collects and maintains data on the origin of on-campus event participants, tracking and assessing patterns of participation, designing and delivering other assessment tools to solicit feedback from event participants to determine levels of satisfaction and overall effectiveness of program in meeting recruitment goals; writing reports and making recommendations for changes and improvements to the Manager, International Recruitment, On-Campus.

• Assists in the overall coordination of the campus tours and on-campus recruitment portfolio.

2. Performs recruiting and advising services by:

• Provides international students with a preliminary evaluation of their admissibility to their choice of program and conducts follow-up as appropriate.

• Provides information on housing and other student services available to international students at UBC.

• Prepares and delivers effective presentations to groups large and small, proficiently using multi-media materials and other collateral to support public presentations.

• Plans and delivers effective group advising sessions in a variety of settings.

3. Performs virtual recruitment and advising by:

• Participates in interactive on-line chat, online fairs, and online events for and with prospective students, applicants and newly admitted students to encourage their interest in UBC.

• Uses social media for outreach to prospective international students and other social media initiatives coordinated by the Recruitment Marketing and Prospective Student Engagement team.

4. Conducts other related Recruitment and Advising Services by:

• Liaises closely with Student Recruitment and Advising (domestic) in planning and scheduling activities in order to ensure those targeted to the international student sub-sector are complementary.

• Provides advising services in a professional manner; understanding limits to knowledge, and consulting with the Manager, International Recruitment, On-Campus on complex inquiries or difficult situations that arise; observing confidentiality in relation to UBC data, market intelligence, and other knowledge and information about the University

• Works proficiently with the Student Information System to obtain information on the status of a student's inquiry or application for advising purposes. Works proficiently with the CRM system to plan, implement and evaluate on-campus events as well as to communicate with prospects and applicants.

• Adheres to UBC's policies, particularly UBC's Travel Policy, and policies on safeguarding security of data and electronic devices; adheres to Freedom of Information and Privacy policies with regard to student advising. Exercises sound judgment and follows departmental protocols for travel safety and communication with the home office when abroad, and stewards the University's property and resources responsibly in carrying out recruitment and advising services when at home and on overseas assignments.

As an ISI team member

• Models commitment, a valuing of diversity, respect for others and the work;

• Carries out all work duties in an exceedingly professional and ambassadorial manner;

• Contributes to a culture that supports innovation, and that identifies new programs and initiatives that will move the university forward towards achieving its international enrolment goals.

• Contributes to a team culture that supports integration and collaboration across all of ISI's functional teams;

• Contributes to a team environment that celebrates diversity, champions equity, builds on strengths found in differences and seeks personal growth in these areas.

Consequence of Error/Judgement
This position is responsible for providing effective recruitment services and delivering accurate information about degree programs and admission to the University's undergraduate faculties. The dissemination of inaccurate information, exercise of poor judgment, without due tact and sensitivity would result in the loss of confidence in UBC by the student, the student's parents and school counselors and could jeopardize the school's relationship with UBC. Poor performance in carrying out recruitment and advising services would damage the University's reputation abroad and at home. Advising overseas students, counselors, and others incorrectly could have serious and costly consequences for the prospective student. Inability to plan and carry out costly activities in a well-organized and professional manner could result in lost opportunities and cost overruns. Poor performance would reflect negatively not only on the ISI, but on the University as a whole and would deter international students from choosing UBC thus jeopardizing the University's ability to meet its international student enrolment objectives.

Supervision Received
Works independently without direct supervision but within established guidelines, in close consultation with the Manager, International Recruitment, On-Campus. Works closely and cooperatively with the other recruiter/advisors assigned to the team, as well as with other staff in the ISI and Enrolment Services and within the University to meet the goals and objectives of the International Student Initiative. Position is subject to annual performance reviews.

Supervision Given
Participates in the hiring, training and supervision of student, clerical and event staff. May assist in the training of other new Associate International Student Recruiter/Advisors who join the team.

Minimum Qualifications
Undergraduate degree in a relevant discipline. Minimum of one to two years of related experience, or an equivalent combination of education and experience.

- Willingness to respect diverse perspectives, including perspectives in conflict with one's own

- Demonstrates a commitment to enhancing one's own awareness, knowledge, and skills related to equity, diversity, and inclusion.

Preferred Qualifications

Education/Work Experience

• Knowledge of University admission criteria, services and resources for international students.

• Knowledge of major secondary educational systems would be an asset, including provinces in Canada, British patterned, US, IB, and other systems.

• Lived international experience preferred.

• Experience in event planning preferred.

• Experience using UBC's in-house Student Information System or experience using similar management information systems.

Performance competencies and criteria:

• Demonstrated ability to communicate effectively orally and in writing.

• Demonstrated ability to perform effectively in public-speaking roles.

• Demonstrated ability to plan and implement events with attention to the myriad details for effective programming.

• Demonstrated ability to work effectively as a member of a team.

• Ability to take initiative and exercise resourcefulness.

• Excellent interpersonal and diplomacy skills as well as strong intercultural communication skills.

• Ability to employ tact and diplomacy in all interactions.

• Demonstrated ability to effectively communicate and interact with empathy, understanding and respect of diverse and divergent perspectives and behaviours.

• Nuanced appreciation of how historic forms of prejudice and oppression (racism, sexism, colonialism, etc.) shape the everyday experiences of people in workplaces as well as students in learning environments.

• Excellent interpersonal skills and ability to navigate difficult and complex conversations with students, faculty, and staff.

• Ability to collaborate across difference and work through conflict.

• Actively seeks to understand the climate of reconciliation in Canada and at UBC and its relationship with UBC's commitment to inclusion.

• Ability to respect and advocate for diverse perspectives, including perspectives in conflict with one's own.

• Proficiency in at least one language in addition to English.

• Proficiency in using Microsoft Word, Excel, Outlook, and other standard office software required.

• Ability to work some early mornings, evenings, and weekends.

• Possession of a valid BC Driver's License.

• Ability to travel in Canada, the US or internationally if required.

Equity and diversity are essential to academic excellence. An open and diverse community fosters the inclusion of voices that have been underrepresented or discouraged. We encourage applications from members of groups that have been marginalized on any grounds enumerated under the B.C. Human Rights Code, including sex, sexual orientation, gender identity or expression, racialization, disability, political belief, religion, marital or family status, age, and/or status as a First Nation, Metis, Inuit, or Indigenous person.