Collections Coordinator - (12-month contract)

At McCarthy Tétrault, we offer challenging and rewarding career opportunities and are delighted to have been selected for the eleventh consecutive year in 2023 as one of Canada's Top 100 Employers and one of Canada's Best Diversity Employers. Our culture is built on professional excellence, collaboration, innovation, thought leadership and entrepreneurialism. We embrace inclusion in all its forms and we provide the tools and opportunities to help our people develop to their full potential.

This position is based out of Vancouver. McCarthy Tétrault employees benefit from a hybrid work environment.

As a Collections Coordinator, you will be:

Accounts Receivable Collections

• Collecting outstanding/aged accounts receivable within the prescribed protocol/ procedure in a timely and professional manner by phone, letter and email; using the Expert Collection module in the Aderant system.
• Developing a weekly collection strategy/plan to expedite payment or resolution for overdue accounts in concert with the Billing Analysts, billing lawyers, Legal Assistants, and/or client for accounts that present high exposure.
• Working toward the AR Objectives and meeting the assigned Collection Metrics.
• Escalating accounts through Senior Management, as deemed necessary for follow-up. Facilitating and preparing supporting documentation for the remedy requested/recommended for accounts which present credit risk/loss through insolvency procedures, service suspension, third party collection or taxation.

Credit Postings/Reconciliations

• Monitoring work in progress (WIP) aging and following up with Billing to ensure high-exposure accounts are billed on a timely basis.
• Monitoring credit performance and ensuring the client operates and maintains the account within the terms and conditions of agreement, as applicable.
• Serving as the central contact/liaison for the financial needs of a client's account. Performing complex account reconciliations with a view to resolution of a full range of possible issues/challenges.
• Identifying issues from the root source/cause and bringing resolution to minimize/eliminate recurring symptoms or concerns.
• Coordinating, investigating and resolving payment/account discrepancies to include: short payment, over payments, unapplied cash, and misapplication, posting errors, payment analysis/support documentation in the event of request or dispute.
• Phoning clients, obtaining credit card information and processing credit card payments online via virtual terminal, as requested.
• Coordinating, investigating and resolving payment/account discrepancies to include: short payment, over payments, unapplied cash, and misapplication, posting errors, payment analysis/support documentation in the event of request or dispute.
• Effecting/requesting client credit account information changes.

Reporting and Documentation

• Sending a monthly ATER (Accounts Receivable Total Exposure Report) to the assigned Billing Lawyers in each respective portfolio.
• Maintaining a collection notes in the Aderant system, as it relates to the day-to-day activity of the assigned client account.
• Conducting a weekly review and reporting the status/next steps/action plan for each account that has aged 61+ days past due and reporting month end results.
• Administering general filing and correspondence.

Other

• Offering superior client attentiveness by making every effort to respond and assist clients in a timely, efficient and professional manner.
• Delivering the highest level of care for the client in the event of a concern or complaint.
• Liaising, coordinating and expediting resolution through all areas of the firm that may include but are not limited to billing, e-billing, intake, conflicts, payable, and trust for account issues, which may include disputed services, pricing and credits.
• Providing direct support, assistance and guidance to the client.
• Building and strengthening working relationships with billing lawyers, Billing Analysts, Legal Assistants, Finance team members and supporting team initiatives.
• Performing special projects and assigned administration tasks, as requested.

As our ideal candidate, you will distinguish yourself by the following profile:

• Post-secondary education in a related field.
• Minimum of 6-10 years of related experience.
• Certification from the Credit Institute of Canada would be a definite asset.
• Strong MS Excel skills (i.e. templates, formulas, pivot tables, etc.). Proficiency in MS Word/PowerPoint and Outlook.
• Business tools (including customer relationship management and business intelligence software)
• Proven aptitude towards learning new applications.
• Bilingualism (French and English).
• Excellent communication skills, both verbal and written.
• Superior problem solving, analytical and reconciliation skills.
• Demonstrated strength in negotiation and organizational skills.
• Ability to work independently, while supporting team initiatives/objectives and meeting deadlines.
• Strong detail orientation and accurate data entry skills.
• Effect time management skills with the ability to manage multiple priorities.
• Professional manner, client care focus and strong interpersonal skills.

As a member of the McCarthy team, you will have access to:

• Outstanding benefits from day one, including insurance premiums paid by the Firm.
• Competitive compensation including paid overtime.
• A commitment to professional development and growth opportunities for our people at all levels, supported by a culture that fully embraces and encourages two-way feedback.
• Strong community involvement and a commitment to equity, diversity and inclusion.
• A collaborative, cohesive culture that connects lawyers and business teams through collective purpose.

We thank all applicants for their interest in McCarthy Tétrault; however, only chosen applicants will be contacted. We regret that we are unable to respond to individual inquiries about application status. McCarthy Tétrault is an equal opportunity employer that fosters an inclusive, equitable, and accessible environment. Please notify us if you require accommodation at any time during the recruitment process.