Senior Manager, Infrastructure & Service Management, Cnb Internal Audit

Senior Manager, Infrastructure & Service Management, CNB Internal Audit

What is the opportunity?

City National Bank (CNB) is a subsidiary of RBC and headquartered in Los Angeles, California. It is the 30th largest bank in the United States and offers a full complement of banking, trust and investment services through 75 offices across the US. In this role, you will be an RBC employee based out of RBC Internal Audit's Vancouver office but fully support the CNB IT Internal Audit team.

The Senior Manager, Infrastructure & Service Management, reporting to the Director, Infrastructure & Service Management (CNB IA), will provide independent, objective assurance over the design and operation of CNB's IT risk management practices, governance processes and the system of internal controls. You will facilitate audit execution relating to IT Infrastructure and Service Management. This includes leading and executing audit activities with an IT audit scope where there is an impact to CNB and its subsidiaries / management affiliates. You will also provide support in responding to external auditors and US regulators to meet the evolving demands of the US regulatory environment and heightened expectations of Internal Audit. This includes the coordination of IT related regulatory continuous monitoring, coordination of IA responses to US regulatory examinations, and the verification of CNB IT regulatory issues.

What will you do?

• Plan, lead and execute on the annual Audit Plan for CNB Infrastructure & Service Management audit universe, ensuring that audits conform to local and global regulatory and internal audit requirements.
• Supervise and implement the execution of the audit plan and ensure effective audit practices for traditional and continuous audits. Collaborate with broader Global RBC and CUSO IT teams and departments to achieve the plan (where needed).
• Make recommendations to clients on control deficiencies and follow up to ensure significant deficiencies are corrected. Assist business management to develop appropriate action plans to address identified deficiencies, and ensure corrective actions are implemented in a timely manner to effectively address the issues.
• Plan and execute complex and confidential/special audit projects enterprise wide as requested by senior management of the Bank.
• Communicate trends in risk and control issues to senior management on the results of ongoing reviews of the businesses that are key relationships, or any other business as requested.
• Provide support for CNB IT and US-wide regulatory requests, responses and meetings.
• Build, direct, counsel, and instruct staff assigned to an engagement and review audit plan, findings and reports for sufficient scope and for accuracy.
• Develop capability of team use of analytic tools to widen scope of assurance.

What do you need to succeed?

Must-have

• Bachelor's degree or equivalent.
• Minimum 7 years banking / audit experience within Information Technology, with IT service management and IT risk management audit experience, including in-depth knowledge of Service Management (ITIL) and IT Operations (Technology Lifecycle Management, Service & Asset Management, Backup and Recovery, Telecommunications, etc.), Cloud Technologies (IaaS, PaaS), Web & Application Hosting, Microsoft Azure, and AWS.
• Minimum 5 years of business experience in a financial institution or technology company, dealing with multiple business platforms, business processes, geographies, and legal entities, and with in-depth knowledge of financial services banking technology and related risks.
• Minimum 5 years of Audit experience (strategic planning through reporting) in a senior leadership role with a current working knowledge of Internal Audit practices, policies, procedures and systems.
• CISA, CISM, CISSP and/or CIA designation.

Nice-to-have

• Knowledge of US regulatory requirements and industry best practices.
• Experience with data analytics including developing predictive hypotheses, directing data scientists, interpreting data extracted from Advanced Analytics (e.g. use of data visualization and reporting), and in incorporating analytics into the traditional audit programs and continuous auditing.
• Advanced ability to translate technical control issues into non-technical explanation such that the non-technical report reader can easily grasp the risk and controls.
• Demonstrated experience in leading in a matrixed organization, including the ability to multitask and prioritize activities across borders and cultures, and influence a wide variety of senior executives in enterprise-wide groups. Experience managing large, highly complex or strategic projects (thematic audits) that impact the organization as a whole.

What's in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

• A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation
• Leaders who support your development through coaching and managing opportunities
• Work in a dynamic, collaborative, progressive, and high-performing team
• Opportunities to do challenging work
• Flexible work/life balance options

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Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above