OVERVIEW/BASIC FUNCTION:
Provide all massage, hydrotherapy and body services offered by the Spa at Rosewood Hotel Georgia. Cultivation and always maintaining a professional attitude.
RESPONSIBILITIES:
• Maintain complete knowledge of and comply with all Rosewood departmental policies/service procedures/standards, Forbes and LQA Standards.
• Attend all scheduled meetings, classes, and training sessions; knowledge required within Sense Spa must be passed on to co-workers.
• Maintain complete knowledge of correct maintenance and use of equipment. Use equipment only as intended.
• Welcome and acknowledge all guests according to company standards; anticipate and address guests' service needs; respond promptly and acknowledge all guests. Thank guests with genuine appreciation.
• Speak with others using clear and professional language.
• Always maintain positive guest relations.
• Resolve guest complaints, ensuring guest satisfaction.
• Maintain knowledge of hours of operation, reservations, fees, treatments, products, and merchandise as well as pertinent hotel information.
• Be familiar with all hotel/spa packages, promotions, prices, and rates.
• Set up and organize workstation with designated supplies, forms and resource materials, report shortages to management.
• Monitor and maintain cleanliness, sanitation, and organization of assigned work areas.
• Perform opening/closing procedures following proper cleanliness and sanitization standards.
• Responsible for stocking supplies needed for cabinets (sheets, towels, blankets, refill oils, creams, and all
products used by therapists while performing their treatments).
• Maintain inventory products and supplies.
• Conduct appointments according to guest's comfort and desire. Follow massage and body treatment protocols and SOP's.
• Prepare guest consultation. Be thoroughly familiar and able to recommend Spa products and treatments as well as know pertinent hotel information.
• Verify medical releases from guests with applicable medical conditions.
• Follow proper draping procedures.
• Sanitize implements and working areas.
• Sell/promote merchandise.
• Complete required post- treatment documents.
• Follow dirty linen procedures and room set up.
• dispose of trash and dirty linens, and secure supplies and equipment at the end of each shift. Monitor and stick to time schedule throughout the day.
• Handle emergency procedures and report any accidents to your manager and security.
• Fill out necessary reports as required.
• Follow established standard spa treatment SOP's.
• Perform all other duties as required.
QUALIFICATIONS:
• Experience: Minimum 2 years of experience as esthetics/ massage in a luxury spa environment, preferably within a luxury hotel.
• Education: High school diploma. Diploma or degree in a related field. Esthetic Certification from the Cosmetology Association of BC. CPR certified.
• General/Technical Skills: Ability to:
ñ Perform job functions with attention to detail, speed, and accuracy.
ñ Provide massage services to guests using props and/or products.
ñ Provide body treatments to guests using body scrubs, wraps, and/or hydrotherapy.
ñ Assess guest needs and inquire about contraindications (e.g., allergies, high blood pressure, and pregnancy) before beginning service.
ñ Prioritize, organize, and follow up.
ñ Be a clear thinker, remaining calm and resolving problems using good judgment.
ñ Follow directions thoroughly.
ñ Understand guest's service needs.
ñ Work cohesively with cos-workers as part of a team.
ñ Work with minimal supervision.
ñ Maintain confidentiality of guest information and pertinent hotel data.
ñ Knowledge of SpaSoft is an asset.
• Language: Required to speak, read, and write English. Additional language is an asset.
• Visa Requirements: Must be legally eligible to work in Canada.
• Physical Requirements: Must be able to exert physical effort in transporting 10-15 pounds, endure various
physical movements throughout the work areas, reach up and down, remain stationary at times throughout work
periods, and satisfactorily communicate with guests and co-workers to their understanding.