Desktop Support - Student
Job ID: 8912
Working Business Language: English
Salary: The salary offered for this role is determined with consideration to various factors, including but not limited to: your work location, local labour market conditions, external market salary data, internal pay equity and the knowledge, skills, experience and anticipated proficiency in the role. The salary hourly range is: $21.67/hour to $24.62/hour.
About Us
This role
The Wawanesa Mutual Insurance Company (“Wawanesa Mutual”), founded in 1896, is one of Canada’s largest mutual insurers, with over $3.5 billion in annual revenue and assets of $10 billion (CAD). Wawanesa Mutual, with its National Headquarters in Winnipeg, is the parent company of Wawanesa Life, which provides life insurance products and services throughout Canada, and Western Financial Group, which distributes personal and business insurance across Canada. Wawanesa proudly serves more than 1.7 million members in Canada, and we are home to more than 3,600 employees distributed across the Canadian regions and communities where we operate. We give back to organizations that strengthen communities, donating more than $3.5 million annually to charitable organizations, including over $2 million annually in support of people on the front lines of climate change. To learn more, visit wawanesa.com.
We are currently looking for dedicated, driven, and enthusiastic individuals who thrive in an environment that welcomes change and are looking for an opportunity for diverse experience and advancement on a growing team.
Job Overview
Working under general supervision, the Desktop Support - Student supports Wawanesa’s endpoint devices by providing second level technical support and assistance. The Desktop Support - Student performs maintenance activities throughout a specific region or across the enterprise to keep the desktop platform current, secure and stable.
This position is a student position with an anticipated start date of May 5, 2025, and anticipated end date of August 29, 2025. The role will be performed on-site five (5) days per week at our head office located at 236 Carlton St., Winnipeg, Manitoba.
Job Responsibilities
- Provides general troubleshooting for hardware, software, printers, mobile devices, and phone related issues, in accordance with established service levels.
- Provides timely user account support and troubleshooting for various applications.
- Follows pre-defined processes to complete service requests.
- Executes hardware lifecycle process (procure, deploy and dispose).
- Images and configures computers on a timely basis.
- Assists with moves of all IT related equipment inclusive of computers, peripherals, phones and printers.
- Maintains functionality of office machines, such as audio/visual equipment, UPS, security cameras, etc.
- Executes workstation recovery events including issue resolution and providing guidance to staff during disaster recovery events.
- Performs system maintenance activities, including application patching and backups.
- Works with others, both internally and externally, to complete requests and issues in a productive and courteous manner.
- Uses sound judgement to review and escalate issues as required.
- Communicates progress and escalates for assistance.
- Maintains ticket creation/retrieval to ensure accountability and accurate follow-up, escalating when necessary.
- Protects client data and privacy.
- Performs other duties as assigned.
Qualifications
- Must be currently enrolled in University or College
- Basic skills in solving Microsoft Windows and Microsoft Office issues.
- Experience with deploying and supporting mobile technologies such as Apple and Android devices.
- Experience with diagnosing desktop hardware issues.
- Knowledge of supporting printer hardware and software.
- Knowledge of networking and telephony platforms.
- Working knowledge of Microsoft Windows and Microsoft Office suite.
- Ability to lift up to 30 lbs. on a daily basis.
- Requires high mobility throughout several buildings or branches, including the ability to meet the physical demands of lifting, squatting, bending and pushing carts with heavy equipment.
- Requires a flexible work schedule. On occasion work will be done outside normal business hours to accommodate business needs.
- Good communication, negotiation and customer service skills with the ability to clarify and ensure understanding.
- Good organizational skills by prioritizing and reprioritizing tasks appropriately.
- Ability to maintain professionalism and decorum, while multi-tasking in a fast paced and detail-oriented atmosphere.
- Ability to work collaboratively with team members and share knowledge.
- Ability to maintain confidentiality when working with sensitive data.
- Basic troubleshooting and problem-solving skills.
- Good time management and attention to detail to ensure completion of tasks in an accurate and timely manner.
- Basic knowledge of ITIL processes is considered an asset.
Wawanesa is proud to be one of Manitoba’s Top Employers, a Kincentric Best Employer in Canada and a Forbes Best Employer in Canada recognizing an exceptional place to work!
We provide our students with a respectful, challenging, and rewarding work environment. As the students are immersed into our collaborative culture and teams, they will learn and develop the skills and practices that will enable them to excel in their industry and their careers.
Diversity, Equity, Inclusion & Belonging
Wawanesa is an equal opportunity employer and is committed to fostering a diverse workforce that is equitable and inclusive for all. Wawanesa provides equal employment opportunity to all employees and applicants without regard to an individual’s protected status: race/ethnicity, colour, religion, creed, sex or gender, sexual orientation, gender identity or expression, family or marital status, pregnancy/childbirth or related conditions, national origin, disability, military or veteran status, or any other protected status. Disability or medical-related accommodations are available upon request throughout all aspects of the recruitment and selection process. Candidates requiring reasonable accommodations may contact, in confidence, jobs@wawanesa.com.
If you are interested in this exciting, challenging position with Wawanesa, apply today with your Resume.
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