Banquet Server-cnb (Casual/ON-call)

Key Accountabilities

• Assisting with room and table set up
• Performing pre and post shift duties, folding napkins, filling condiments etc.
• Clearing tables, removing glasses and re-stocking if required
• Takes guest orders and makes recommendations
• Prepares beverages
• Serving guests menu items in a prompt and courteous manner and checking to ensure satisfaction
• Resolves guests issues or asks management for assistance
• Presents bill upon request and takes payment in the absence of a cashier
• Cleans tables or counters, removes glasses and re-stocks when applicable
• Performs opening or closing duties as required
• Counts cash float at end of shift (if applicable)
• Covers other bartender sections when required
• Exercises good judgment when serving alcoholic beverages
• Liaises and communicates effectively with all appropriate operational departments
• Develops and cultivates strong working relationships with all stakeholders: guests, ownership and team members
• Ensures compliance with licensing laws, health and safety and other statutory regulations
• Performs other duties as assigned

Education and Qualifications

• High School Diploma or equivalent working experience;
• Working knowledge on liquor and wine handling preferred
• Previous cash handling P.O.S system experience an asset;
• Excellent interpersonal, teamwork, customer service and communication skills;
• Must be people-focused and demonstrate a strong commitment to providing exceptional customer service;
• Proactive and solution oriented with a drive to succeed;
• Demonstrate strong initiative, active listening and teamwork skills;
• Maintain a positive working relationship with fellow employees and management as part of a team;
• Ability to professionally handle situations that may arise due to intoxicated guests
• Ability to obtain NB Responsible Beverage Certification
• Ability to multi-task and work under pressure in a fast-paced and at times stressful environment
• Must be able to pass a criminal background check
• Must be 19 years of age or older

Work Environment Considerations

• Regular casino, restaurant or bar environment, standing and walking for long periods of time, some exposure to noise, lifting, carrying, pushing, pulling, bending, stretching, non-traditional work hours