Fixed Term Dispatcher (Hybrid)

What We Offer:

• Work Environment - Work in our beautiful home office building with access to a fitness facility, onsite nurse, and a café
• Hybrid Work Model - Allows for a blend of in-office and work-from-home days
• Competitive Compensation - Including a parking allowance.
• Flexible Benefits Plan - Medical and Dental benefits that are in effect from day one
• Paid Vacation
• Wellness Support - With access to our 24/7 Employee & Family Assistance Program

Your Responsibilities:

• Generate sales leads that develop into new customers
• Develop understanding of all our products to provide the best solution for our customer needs
• Ensure accuracy when requests are logged, resolved and escalated where appropriate
• Handle customer concerns and provide appropriate solutions or alternatives within the time limits; follow up to ensure resolution
• Work collaboratively with other departments to assist in the resolution of issues or requests
• Taking ownership for the consumer experience while maintaining professionalism at all times
• Perform other duties as required to maintain and enhance consumer relations and departmental productivity

Your Skills:

• Strong communication skills with an ability to quickly build rapport and maintain relationships
• Problem solving/decision making skills
• Computer literacy is required, good organizational skills, strong analytical skills and good interpersonal skills
• Proven ability to multi-task
• Ability to work well with others is required
• Excellent Customer Service Skills

Your Experience:

• High School with Post-secondary education preferred
• 1-3 years Contact Center experience

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