Investigation Officer ( 12 month contract)

What is the opportunity?

The Capital Markets, Reconciliations Services - Investigations team is hiring an Investigation Officer to join its Bedford office. As an Investigations Officer, you will provide exceptional service to resolve breaks resulting from settlements of Capital Markets transactions, commercial and retail deals and settle compensation claims accordingly. You will maintain a good working relationship and professional approach with our Agent banks, internal and external clients.

What will you do?

• Ensure that quality service is provided and that the Bank is represented in a professional manner at all times.
• Demonstrate thoroughness and integrity in the investigation/compensation process ensuring strict adherence to Standing Orders and Terms and Conditions governing our accounts.
• Ensure that investigation cases are updated according to established procedures and guidelines
• All cases must be updated with latest emails, phone calls and SWIFT messages
• Identify opportunities to further streamline tasks and create efficiencies
• Develop good knowledge of products supported by Capital Markets Operations.

What do you need to succeed?

Must-have

• Highly organized with a strong commitment to task and attention to detail.
• Ability to learn quickly and handle high volume.
• Computer proficiency in Microsoft Office (Excel, Word, Outlook, etc.)
• Ability to communicate effectively with people at various levels both internally and externally and at various levels of technical/business knowledge.
• Ability to perform well under pressure to multitask and reprioritize tasks as necessary and meet time sensitive deadlines.
• Flexible to work on occasional Statutory Holidays.

Nice-to-have

• 1+ years of experience in investigations or in a banking operations/trading activity role.
• University degree or College Diploma or any equivalent combination of qualifications and/or experience
• Good understanding of Capital Markets and banking operations/trading activity
• Solid understanding of settlements or cash flows
• Ability to multitask in various systems environments and complete tasks independently.

What’s in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

• A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable
• Leaders who support your development through coaching and managing opportunities
• Ability to make a difference and lasting impact
• Work in a dynamic, collaborative, progressive, and high-performing team
• Opportunities to do challenging work
• Opportunities to building close relationships with clients

Additional Job Details

Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above

Inclusion and Equal Opportunity Employment