Bilingual Officer, Contact Centre Services

About CMHC

The work you do and the work we do together matters. We come to work every day with a common purpose: to contribute to a well-functioning housing system.

At CMHC, we hold ourselves accountable for our results and support our colleagues in their achievements. We thrive on collaboration, connecting across CMHC and involving the right people to get our work done. We have flexibility, in how, when, and where we work, within the boundaries of the business needs and the nature of your role. Our leadership style is guided by trust, where our leaders favour an adaptive approach based on the needs of their teams.

Join us and be part of a team that's committed to making a real difference and be part of something meaningful.

What's in it for you

We've got the purpose, the people and the perks you need for a fulfilling career. Here's the comprehensive and generous benefits you get when you're a contract employee:

• Accrued vacation.
• Annual individual performance bonus.
• Support torwards your personal and professional growth with training, mentorship and more.
• An inclusive workplace culture and environment.

About the role
Join the Corporate Call Centre Team, in the Bilingual Officer, Contact Centre Services position.

This is a temporary position of a duration of 12 months.

What you'll do:

• Provide high quality service to CMHC's clients in a knowledgeable and professional manner and seek to enhance client service experience in all interactions.
• Observe, document and report on client feedback/concerns and provide practical solutions to evolve and continuously improve upon client service experience.
• Liaiss with business partners to modify/develop new and/or existing information and channel delivery approaches to clients.
• Work in a virtual team environment, ensuring client queries or concerns are rapidly addressed and resolved.
• Track customer feedback/suggestions, while ensuring accuracy and completeness of data.
• Address client inquiries and provide accurate information while adhering to KPIs and SLAs.

What you should have :

• Post-secondary education with at least 3 of years' experience in a customer service-oriented role.
• General understanding of CMHC programs, products and services.
• Results-driven, enthusiastic and technology-savvy team player.
• Demonstrated superior written and verbal communication skills in both official languages (French and English).
• Strong interpersonal and excellent customer service skills.
• Experience working in a fast paced, high-volume environment.

Posting closing date : Note, the competition will remain active until filled.

Our commitment to diversity, equity, and inclusion

We're committed to employment equity and encourage women, Indigenous Peoples, persons with disabilities, veterans and persons of all races, ethnicities, religions, abilities, sexual orientations, and gender identities and expressions to apply. We also welcome applications from non-Canadians who are eligible to work in Canada.

CMHC is an inclusive workplace where diversity of thought - and of people - are recognized, valued, and considered essential to achieving our mission.

Learn more about our commitment to diversity and inclusion

What happens after you apply

We know that applying for a new job can be both exciting and daunting, and we appreciate your effort. Learn more about our hiring process. If you are selected for an interview or testing, please advise us if you require an accommodation.

If you applied before and you were not successful don't worry - we're always posting new positions, so don't hesitate to give it another shot. We're excited to see what you bring to the table this time around!