Bilingual Senior Officer, Operations

About CMHC

The work you do and the work we do together matters. We come to work every day with a common purpose: to contribute to a well-functioning housing system.

At CMHC, we hold ourselves accountable for our results and support our colleagues in their achievements. We thrive on collaboration, connecting across CMHC and involving the right people to get our work done. We have flexibility, in how, when, and where we work, within the boundaries of the business needs and the nature of your role. Our leadership style is guided by trust, where our leaders favour an adaptive approach based on the needs of their teams.

Join us and be part of a team that's committed to making a real difference and be part of something meaningful.

What's in it for you

We've got the purpose, the people and the perks you need for a fulfilling career. Here's the comprehensive and generous benefits you get when you're a contract employee:

• Accrued vacation.
• Annual individual performance bonus.
• Group insurance coverage to support your well-being from day one.
• Support torwards your personal and professional growth with training, mentorship and more.
• An inclusive workplace culture and environment.
• While positions at CMHC require some in-office presence, alternative work arrangements may be considered for Indigenous candidates.

About the role

Join the Homeowner underwriting team, in the Bilingual Senior Officer, Operations position. In this role, you will ensure the mortgage underwriting of loans for new and existing homeowner properties with 1 to 4 units using the emili system and you will provide excellent client service through effective communication about CMHC's mortgage insurance products, policies and guidelines.

CMHC Homeowner Underwriting offers service to clients from 8 am to 9 pm EST Monday to Friday and from 10 am to 6 pm Saturday. Residential Underwriters are expected to make themselves available for a rotating shift schedule to accommodate these business needs as well as for overtime during the peak volume periods if needed. You must have the ability to manage flexible work hours, including evenings and a limited number of Saturdays.

This is a temporary position with a duration of 13 months.

What you'll do:

• Analyze the information on applications for mortgage loan insurance for 1-4 unit owner-occupied and rental properties transmitted by approved lenders, particularly the information related to the borrower, the property, and the market.
• Apply sound judgment and decision-making practices that are factual to derive recommendations and other options that may be beneficial to the client.
• Negotiate a reasonable solution in line with the risk appetite.
• Exercise prudence and diligence to ensure compliance with all relevant internal policies and procedures applicable to the function.
• Use effective oral and written communication to deliver clear rationale for underwriting decisions in a manner that achieves lender concurrence and understanding.
• Respond to various mortgage insurance inquiries via phone and/or email and clarifying CMHC's underwriting policies to approved lenders.
• Maintain quality relationships with clients to understand their needs and objectives and explore opportunities.
• Work in a team environment to provide effective and efficient delivery of services to contribute to service standard.

What you should have:

• A university degree (undergraduate) in business administration, finance, or commerce.
• A minimum of three (3) years of experience in mortgage underwriting or individual credit analysis. An equivalent combination of education and relevant experience will also be considered.
• Knowledge of the principles of risk management and residential property appraisals.
• Strong analytical, problem-solving skills and decision-making skills.
• In-depth knowledge of risk factors related to credit, employment, local markets and mortgage sector trends.
• Strong oral and written communication skills in both official languages (English and French).
• The ability to work effectively on a team and independently and to manage multiple tasks in a fast-paced environment.
• Familiarity with CMHC policies, mortgage lending practices, and regulatory frameworks.

It would be great if you also had:

• Sound knowledge of mortgage financing and real estate laws, fraud indicators, default remedy and/or property administration.

Posting closing date: Note, the competition will remain active until filled.

Our commitment to diversity, equity, and inclusion

We're committed to employment equity and encourage women, Indigenous Peoples, persons with disabilities, veterans and persons of all races, ethnicities, religions, abilities, sexual orientations, and gender identities and expressions to apply. We also welcome applications from non-Canadians who are eligible to work in Canada.

CMHC is an inclusive workplace where diversity of thought - and of people - are recognized, valued, and considered essential to achieving our mission.

Learn more about our commitment to diversity and inclusion

What happens after you apply

We know that applying for a new job can be both exciting and daunting, and we appreciate your effort. Learn more about our hiring process. If you are selected for an interview or testing, please advise us if you require an accommodation.

If you applied before and you were not successful don't worry - we're always posting new positions, so don't hesitate to give it another shot. We're excited to see what you bring to the table this time around!