Service Coordinator (Urgent Response Service) - Temporary Full Time (1 Year)

FIREFLY is seeking a regular full-time Service Coordinator (Urgent Response Service) to join our team.

The Service Coordinator is responsible for leading inter-agency, multi-disciplinary teams of service providers in order to provide seamless service and build strong collaboration as the team works together to achieve the vision/goals identified by the youth/family in their service plan. Urgent Response Service is a time-limited rapid service response for children and youth with Autism Spectrum Disorder (ASD). The service is intended to address one specific high-risk behaviour with a focus on preventing further escalation of risk of harm to self, others, and/or property. Eligible families can receive up to 12-weeks of services and support which are specifically designed to address the behaviour of greatest concern. This position will require leadership skills in developing cohesive, collaborative community teams as they are asked to assist care teams in developing the urgent response service plan. Service Coordinators will demonstrate exceptional interpersonal skills and maturity.

Key Job Functions

• Screen incoming referrals to determine eligibility for URS.
• Development of an individualized URS Plan which will inform the single behaviour that will be supported through URS.
• Facilitate meetings with relevant clinicians to refine and coordinate the delivery of the URS service elements and ongoing meetings of community teams supporting the client and family.
• Support the development, monitoring and updating of the URS Plan.
• Maintain program administration including accurate data collection and feedback from clients, families and service partners.

Skills/Experience

• Strong assessment skills - strength-based, solution-focused, holistic approach
• Exceptional Interpersonal skills
• Communication skills - written and verbal
• Leadership skills
• Team and meeting facilitation skills
• Problem-solving skills
• Can guide resolution of conflicting priorities/goals
• Conflict resolution or negotiation skills
• Extensive knowledge of the broader social service system for children and families
• Computer skills - word processing, electronic client database
• Project management skills with the ability to develop project plans and workflows for small projects in order to develop, deliver, lead and analyze the project
• Seeks and evaluates continuous improvement through process evaluation, materials, and methods to match client/family needs and organizational needs as directed

Experience with

• Autism Spectrum Disorder (ASD) and relevant assessment intervention strategies as well as an understanding of mental health issues in children/youth with ASD to support and inform the development and delivery of a strong intervention plan.
• Supporting families of children with multiple special needs
• Working with team members from multiple sectors
• A variety of provider agencies in the Kenora, Rainy River and Thunder Bay Districts
• Goal writing; ideally, integrated SMART goals involving multiple-sectoral service providers

Able to work

• With a team of multidisciplinary professionals.
• With minimal supervision.
• In an evolving/changing system of service delivery.
• Partner in the development of community services through participation and leadership in community networks, particularly with reference to children with special needs and their families/caregivers.
• Ensure high standards of professional conduct and quality of care.

Education/Experience/Skills/Knowledge Required

• Undergraduate Degree in Human Services or equivalent education and experience
• Minimum 3 years experience working directly with families, children and youth with multiple and/or complex special needs, with demonstrated experience in coordinating services including navigating multiple service systems/sectors
• Recent demonstrated experience and competence working as part of a multi-disciplinary team, preferably working across agencies/systems in the provision of coordinated care
• Demonstrated exceptional provision of high-quality, family-centred care, including an awareness of/willingness to learn, and demonstrate respect for the family's cultural beliefs and traditions
• Knowledge of relevant governing legislation and regulations
• Assessment and service planning skills; specifically holistic approaches to service delivery
• Knowledge of available local, regional and provincial resources
• Advanced written and verbal communication skills
• Demonstrated organizational and time management skills
• Word processing and database management skills

Conditions of Employment

• The ability to manage a reasonable workload; effective priority-setting and follow-up
• Role model the vision and values of the Agency
• Value the concept of teamwork and the ability to work independently
• Ability to deal with conflict, mediate and problem solve
• Quality of work to meet or exceed Agency specifications
• Current Criminal Reference check that is free of any offences
• Must respect and actively promote health and safety policies of the Agency
• Travel within the service region is expected
• Must be able to provide coverage for other Service Coordinators and Intake service within the Agency, as required
• Shifts may vary according to service demands, some evening and weekend work will be required

Benefits of working at FIREFLY

• Pension Plan (Healthcare of Ontario Pension Plan HOOPP).
• Professional development opportunities including access to educational websites and opportunity to attend trainings.
• Paid Vacation at 4%.
• Paid sick leave accrued at one (1) day per month.
• Additional paid days off: Wellness Days (3 total per fiscal year) and Community Service and Cultural Days (3 total per fiscal year).
• A supportive team and great workplace culture.

Interested in this position? Please apply by Friday, November 29, 2024