Parks Ambassador

Department: Programs & Services

Type of Contract: Contract, Seasonal

Work Location: Milton, ON, L9E 0C6

CH Site: All CH parks, Primarily Glen Eden

Posting Start Date: November 4, 2024

Posting End Date: December 11, 2024

Your Opportunity

The primary responsibilities of this position include:

• Serve as point of contact for guests, providing professional, friendly, and knowledgeable interactions
• Parks Ambassadors help to maximize the guest experience by being informed of park events, policies, and procedures, and are actively engaged with all supporting departments at the parks.
• Support all departments by assisting guests with information, questions, and concerns.
• Working cross departmentally, the Parks Ambassadors support all departments by helping to expedite lineups, clear bottlenecks, respond to guest questions and concerns, or assist in resolving unique or complex challenges in efficient ways.
• Support Lifts & Visitor Service teams with the guest experience relating to resolving lift pass issues relating to fraud and other issues
• Contribute to a positive guest experience through active problem-solving. Park Ambassadors look for creative solutions to address guest challenges, recognizing opportunities to improve a guests visit through cross selling of services or providing alternative solutions when current offerings or capacity cannot meet initial requests.
• Problem solving and managing challenges in a fast paced and busy environment will be a consistent responsibility in this role. Ambassadors must be solutions focused with an eye for creativity and quality of the guest experience.
• Work in accordance with the Conservation Halton’s Safety Policies & Procedures and the Occupational Health and Safety Act and Regulations and all other related manuals.
• Other duties as assigned.

Your Qualifications

• Solutions focused with a customer service mindset. You are observant and proactive, with an eye for creative problem solving in managing guest interactions and internal/external stakeholders
• Must have strong decision-making skills, able to make informed decisions quickly and feel empowered to serve the customer better, escalating appropriately when required.
• A quick learner who can adapt to changing situations.
• Strong communication and interpersonal skills. Ability to collaborate across multiple departments.
• Ability to handle difficult situations while remaining calm under pressure
• Ability to manage multiple priorities in an outdoor, busy, and fast paced environment.
• Ambassadors will be required to work during peak operational times including weekends, holidays, and some evenings. Ability to work flexible shifts with varying hours, depending on visitation levels.
• Able to lift up to 40 pounds, stand, and walk for long periods of time.
• Successful candidates are required to provide a Criminal Record Check (CRC), to verify the absence of a criminal record for which a pardon has not been granted (if over 18 years old). *Cost covered by Conservation Halton up to $30.00.
• A valid Ontario Drivers Licence, minimum Class “G”, with a satisfactory Driver’s Abstract is required. *Abstract completed by Conservation Halton.
• Successful candidates must provide own ski or snowboard equipment including a helmet for use during shifts. Ski or Snowboard Certification an asset
• Standard First Aid & CPR certification is an asset

Your Reward

• Starting at $17.51 per hour
• Part time shifts available, hours may vary depending on availability.
  • Qualified candidates seeking additional hours are eligible to find opportunities within other departments.
• You will work in an inspiring setting with views of the Niagara Escarpment and no traffic lights for several miles
• You will work with a creative, talented and solutions-focused team
• You will work for an organization that provides flexible work arrangements and places tremendous value on professional development and wellness of its employees
• Free access to Conservation Halton and Conservation Ontario parks
• Season passes for Glen Eden
• Discounts on Conservation Halton/Glen Eden services, food and merchandise

Our Core Values

Diversity and Inclusion – We endeavor to understand, accept and appreciate the value of our differences and encourage authenticity.

Learning and Innovation – We embrace the need for continuous improvement, the opportunity to learn from others and the benefits of sharing knowledge.

Person-Centered Service – We make people a priority through customer-centred engagement, predictive problem-solving and high-quality service.

Collaboration – We seek out and trust in the skills, expertise and experience of others in order to achieve our common ambition.

Sustainability – We consider the environmental impact of everything we do and always keep future generations in mind when making decisions.

Integrity – We make decisions with accountability, transparency and a strong sense of personal responsibility for our choices and actions.

Resilience – We are positive and proud of our ability to quickly and effectively respond to change.

To Apply

Please visit the link to apply online and have your resume ready to complete your application: Click to apply

We thank all applicants for their interest however only those selected for an interview will be contacted.

In accordance with the Accessibility for Ontarians with Disabilities Act, 2005 and the Ontario Human Rights Code, Conservation Halton will provide accommodations throughout the recruitment, selection and/or assessment process to applicants with disabilities. To discuss accommodations, please contact hr@hrca.on.ca.

Pursuant to the Municipal Freedom of Information and Protection of Privacy Act, personal information provided through the recruitment, selection, and onboarding process is collected under the authority of the Conservation Authorities Act R.S.O. 1990, c. C.27, s. 18 (1), as amended, for the purpose of determining eligibility for employment and volunteer positions with Conservation Halton. Personal information is collected and managed in accordance with the Municipal Freedom of Information and Protection of Privacy Act.

Questions about the collection of information can be directed to the Freedom of Information Coordinator, Office of the President & CEO, 2596 Britannia Road West, Burlington, Ontario, L7P 0G3, 905-336-1158 ext. 2236, admin@hrca.on.ca.