Customer Service Assistant - Student Co-op

Working at Walker

At Walker, your contribution matters. Become part of a team you can count on and where your health and safety are our priority. Our team of more than 1200 people work in environmental waste management and recovery, renewable energy, paving and construction, aggregates, and emulsions chemistries. We are a fifth-generation, family-owned company founded in 1887, operating from our base in the Niagara Region with facilities across Canada and the United States. We care about the environment, each other, and our neighbours, and give back to our communities. Join us on our journey to build a sustainable future, together.

About the Job

Reporting to the Customer Service Manager, the Customer Service Assistant (Student) is responsible for creating a positive first impression while interfacing with anyone calling or coming into the office. The Customer Service Assistant acts as a liaison between internal and external stakeholders to ensure traffic flow and communication in the yard is optimal and that needs are addressed in an effective and timely manner. The incumbent assists the Dispatch team and other areas of the company as required.

This is a temporary four (4) month contract position, open to post-secondary students. The successful candidate must have reliable transportation, and be available to work on site during the hours of 7 am-4 pm, Monday-Friday. The position is based out of our Walker Gro-Bark Office & Processing Facility in Caledon, ON.

What You'll Be Doing

• Manage traffic flow in the yard and co-ordinate drivers and yard staff through excellent communication.
• Maintain records for all inbound and outbound materials including confirmations in the computer system of all outbound loads.
• Enter and confirm customer pick-up orders.
• Answering phone calls and quickly addressing the caller's needs in a courteous manner.
• Greeting walk in clients in a professional manner and promptly servicing their requests.
• Assist in administrative and dispatch duties.
• Respond or redirect email inquiries as needed.
• Collect, sort, and distribute incoming mail.
• Assist with confirmation calls to customers advising of next day delivery.

Here's What You Need

• Able to prioritize in a fast-paced environment
• Attention to detail
• Excellent customer service skills
• Proficient in Microsoft Office software
• Experience with Oracle software is an asset

What's in it for you

• You become part of a team you can count on
• Leaders who support your growth and success
• A workplace that provides the best health & safety practices in industry

At Walker, your contribution matters. If you share our commitment to giving back to your community and caring about the environment we'd love to hear from you. Our workplaces strive to reflect the diversity of the communities in which we operate. We welcome applications from qualified candidates of all ethnicities, race, religions, gender identities and expression, Indigenous communities, and persons with disabilities.

Should you require any accommodation in applying for this role, or throughout the interview process, please let us know when contacted and we will work with you to meet your needs. We thank all applicants for their interest, however, only those selected for further consideration will be contacted.