Heritage Operations Assistant, Temporary Part-time (up to 6 months)
Position Summary
**Please note this is a temporary position, covering part-time hours, for up to 6 months**
*NOTE - Rate of Pay Based on 2023 Rates*
Reporting to the Manager, Heritage Programming, the Heritage Operations Assistant provides front-line customer service to visitors to the PumpHouse Museum and City Hall National Historic Site, including selling tickets and gift shop items to visitors, assisting with public programs, delivering tours and providing outstanding customer service. This position will support the larger Heritage Services team in preparing for and assisting in the delivery of programs and exhibitions.
KEY DUTIES & RESPONSIBILITIES
Work primarily onsite at the PumpHouse Museum and other sites (as needed)
Complete admission, gift shop and sales related tasks for cash and Point of Sale (i.e. debit and credit) machine transactions and check-ins using the online ticking system
Assist visitors with booking tickets and respond to visitor queries
Contribute to public programming for site visitors, including tours of museum exhibitions and collections, assisting in the delivery of education and school programs
Support special events, workshops and programming
Provide general museum administration assistance, including but not limited to data entry, filing and photocopying
Collaborate effectively as part of a large team within the Heritage Services department
Light housekeeping duties, sanitization and site inspections
Hours include weekend, holidays and evenings, up to 24 hours/week
Other duties as assigned
Qualifications, Competencies
High School (Grade 12) diploma
6-months Cash Handling Experience, interpretation and programming experience
Public Speaking, customer service experience, providing guided tours, assisting with programming
Must demonstrate corporate competencies: Customer Focus, Results Orientation, Integrity, and Teamwork
Skills, Abilities, Work Demands
Proven customer service skills
Bilingualism (English and French) desired; additional languages also welcome
Ability to multi-task, adapt to change, solve problems, work independently and be self-directed when needed is essential
Experience working with infants, toddlers and school-aged children an asset
Public Speaking, customer service experience and leadership skills are an asset
Experience working in a museum, gallery, heritage site, and/or educational setting
Valid Class 'G' Ontario Driver's License is considered an asset
Must obtain and maintain a satisfactory criminal record check, including vulnerable sector check