Customer Services Assistant Summer Student

Applications are now being received for the above position in the Legislative Services Department, Corporate Services Commission. To apply for this position, please submit your resume and cover letter online by January 10, 2025.

This is an on-site position. Office location is 101 Town Centre Blvd, Markham, ON

Summer student role is from May 5 - August 29, 2025

JOB SUMMARY

Enthusiastic and team-oriented, the Summer Customer Services Assistant provides back-up to regular full-time staff in efficient customer service and administrative support to the Clerk's Office, Legislative Services Department. Responsibilities include: providing customer service at the Clerk's Office counter; responding to internal and external telephone inquires and emails; booking the wedding chapel and wedding room (once it is open); processing marriage licences; processing filming permit requests; assisting with print/mail services; assisting with administrative support for elections, claims and secretariat services; and performing general office duties as assigned.

RESPONSIBILITIES

• Respond to customer inquiries at the counter, by telephone, and e-mail;
• Review and process marriage licence applications for signature by Clerk's Department Staff;
• Review process and issue wedding photo permits in accordance with established procedures;
• Provide re-direction to the public as to the department responsible for their queries/concerns;
• Assist in coordination the booking of Civic Centre meeting rooms (once open) for the internal and the Wedding Chapel in accordance with established procedures;
• Assist with booking appointments for Commissioner of Oath
• Assisting with print/mail services, including internal and external mail delivery, assistance with production of print materials;
• Assisting with administrative support with secretariat services including the preparation of documents and files; and
• Other administrative tasks, as assigned.

SKILLS & ABILITIES

• Previous customer service experience and interest in civil services preferred
• Good verbal and written communications skills
• Proficiency with MS Office (MS Word, MS Excel, MS Access, MS PowerPoint)
• Valid Ontario G Driver's Licence required with a satisfactory drivers abstract (0 demerit points, no more than 1 moving violation and no more than 1 non-moving violation)
• College or University Student Preferred

CORE BEHAVIOURS

• Service Excellence: Meets or exceeds service standards when interacting with customers in the community and in the organization.
• Change & Innovation: Responds positively and professionally to change and helps others through change.
• Teamwork & Relationship Building: Interacts with others in an inclusive, collaborative and respectful way that creates effective working relationships.
• Communication: Communicates in a clear, professional and respectful way; demonstrates active listening.
• Accountable & Results Oriented: Demonstrates ethical behavior and accountability, aligns with City values, and abides by relevant policies and legislation.
• Management & Leadership: Demonstrates self-management, professionalism and engagement; leads by example

The City of Markham is committed to inclusive, accessible and barrier free employment practices and to creating a workplace that reflects and supports the diversity of the community we serve. Please let us know if you require an accommodation and we will work with you to ensure a barrier free hiring process.

Please respect our scent free area by not wearing scented products when visiting the office.