Fitness Specialist - City Wide

The City of Markham is proud to be recognized for the 4^th consecutive year as one of Canada's Best Employers by Forbes and Statista Inc. In 2024, the City of Markham is ranked the top city in Ontario and in the top 10 for Government Services. The recipient of multiple environmental awards, we are recognized for our innovative sustainability and urban planning initiatives as well as our fiscal accountability. More than 357,000 residents call Markham home and benefit from our rich heritage, culturally diverse environment, vibrant local economy and focus on quality of life.

Applications are now being accepted for the above mentioned position in the Recreation Services - Fitness Department, Community Services Commission. To apply for this position, please submit your cover letter and resume online. Applicants will be considered on a rolling basis as positions are available.

Locations:

• Aaniin Fitness Centre
• Centennial Fitness Centre
• Cornell Fitness Centre
• Thornhill Fitness Centre
• Pan Am Centre

Work Hours: 24 hours per week. Shifts will include days, evenings and weekend shifts. Part-time contract up to 12 months.

Job Summary
Reporting to the Fitness Coordinator the Fitness Specialist is responsible for providing members and guests comprehensive guidance and support to ensure achievement of personal fitness goals. The position is also responsible for on-site supervision of patrons of the Fitness Centre and supporting other part time staff as required.

Job Duties

• Unlocks and locks-up Fitness Centre as required
• Organizes the physical set-up and general clean-up of the Fitness Centre
• Providing friendly and courteous tours to potential members
• Conducts new member tours and completes new member sales
• Promoting fitness appraisals and other programming services
• Obtaining and screening medical/health history of members
• Providing instruction to members-exercise and equipment use
• Recommending fitness programs and/or special events
• Compiling and summarizing member/program participant statistics
• Conducting new member on-boarding programs
• Conducts CSEP approved Fitness Assessments when required
• Provide coaching and mentoring to new part time staff as required
• Support group fitness operation and willingness to teach and/or moderate Group Fitness Classes when required
• Candidates should be enthusiastic, upbeat, positive and customer-service oriented
• Other duties as assigned

Requirements

• Post-secondary diploma/degree in Kinesiology or related or College Fitness and Lifestyle Management Program or related program
• Possess a valid Personal Training or group fitness Certification (CanFit Pro, ACSM, CPTN, YMCA, NSCA or equivalent).
• CSEP Certification an asset
• Minimum age of 16 years old at the start of employment
• 1+ year experience in Fitness/Customer Service related position
• Standard First Aid with CPR 'C'
• Good verbal/written communication skills, customer service skills and sensitivity to interact with a diversity of participants and staff in a courteous and efficient manner.

Core Behaviours

• Service Excellence: Meets or exceeds service standards when interacting with customers in the community and in the organization.
• Change & Innovation: Responds positively and professionally to change and helps others through change.
• Teamwork & Relationship Building: Interacts with others in an inclusive, collaborative and respectful way that creates effective working relationships.
• Communication: Communicates in a clear, professional and respectful way; demonstrates active listening.
• Accountable & Results Oriented: Demonstrates ethical behaviour and accountability, aligns with City values, and abides by relevant policies and legislation.
• Management & Leadership: Demonstrates self-management, professionalism and engagement; leads by example.

The City of Markham is committed to inclusive, accessible and barrier free employment practices and to creating a workplace that reflects and supports the diversity of the community we serve. Please let us know if you require an accommodation and we will work with you to ensure a barrier free hiring process.

Please respect our scent free area by not wearing scented products when visiting the office.