Assistant, Library Outreach Worker

Job Summary

Reporting to the Manager, Central Library & Community Development, the Assistant Library Outreach Worker (ALOW) will provide support services to individuals experiencing episodic or chronic homelessness or who are at risk for homelessness, or are otherwise vulnerable. The Assistant Library Outreach Worker will support individuals who are experiencing homelessness, living in the community and accessing any of the eighteen (18) Mississauga Library locations. The Assistant Library Outreach Worker, through one on one contact, will assist individuals in connecting with appropriate health and social services.

Duties and Responsibilities

• Develop a system of care approach for those who are experiencing episodic or chronic homelessness - by developing a collaboration and co-ordination of services with our partner community agencies.
• Conduct Comprehensive Needs Assessments.
• Support individuals and ensure appropriate referrals are made on behalf of the individual to partnering organizations and follow up where needed.
• Provide advocacy where required and assist individuals to self-advocate.
• Maintain electronic records, reports and statistics necessary for program functioning.
• Develop materials and communication tactics at each of the eighteen (18) library locations that will provide information and support for those at risk of homelessness.
• Support library staff in creating an inclusive and welcoming space for individuals who are experiencing homelessness; understanding the unique needs and how to support individuals and families requesting information regarding housing and housing security; and how to make a referral to the Library Outreach Worker.
• Staff the Open Window Hub program.
• Work with library staff to provide programs that will support individuals who are experiencing homelessness, such as art therapy and storytelling to provide a therapeutic outlet for those experiencing trauma related to being homeless; computer literacy to build skills; nutrition and self-care and access to food security.

Skills and Qualifications

• Degree or diploma in social work or a related field.
• Registered members with the Ontario College of Social Workers preferred.
• Experience working with the homeless population, experience in a comparable community outreach case management or crisis support role working with the defined population, and/or experience providing individual/family support and community education/development, or an equivalent combination of education and experience.
• Working knowledge of Housing First principles.
• First Aid and CPR certified.
• Primary case management and assessment skills regarding a variety of needs usually acquired through post-secondary education or experience in mental health services and other community programs.
• Knowledge of community resources and services, social and environmental determinants of health, health promotion, disease prevention and supportive services.
• Demonstrates cultural sensitivity and perspective, respect for clients' independence, individualized client focused care, and flexibility.
• Demonstrated knowledge and best practice in crisis management.
• Knowledge of consent and capacity issues and legislation involving this population.
• Exceptional leadership skills and strong interpersonal skills.
• Excellent customer service skills and excellent oral and written communication skills.
• Critical thinking, complex problem solving skills and understanding of trauma informed engagement.
• Knowledge related to anti-oppressive practice, strength based framework an asset.
• Ability to establish effective working relationships in a team environment.
• Excellent judgement and analytical skills.
• Working knowledge of applicable legislative requirements including the Personal Health Information Protection Act, Freedom of Information and Protection of Privacy Act, and the Municipal Freedom of Information Act.
• Must be able to travel between City of Mississauga and external local facilities
• A Vulnerable Sector Check (Level 3) will be required of the successful candidate, at their own expense, to verify the absence of a criminal record for which a pardon has not been granted.