Company Summary

Come work for a company that's committed to the success of each and every employee. A place where innovators and collaborators come together and build on each other's talents. Where diversity is welcomed and celebrated.

FCT provides industry-leading title insurance, default solutions and other real estate related products and services to legal, lending, valuation and real estate professionals across Canada. With FCT, you will have the opportunity to build a meaningful career. Join us as we continue to do exciting work and make a big impact on our colleagues, customers and communities.

Job Summary

We are continually searching for great talent; individuals who possess a deep commitment to the customers and markets we serve. If you would like to join a company that is committed to the success of each employee and offers challenge, purpose and the opportunity to grow both personally and professionally in a team-oriented environment, you'll enjoy a career with us! We understand that fostering a diverse and inclusive environment is critical for the success of our business, and we actively work towards it every day.

In your role as a Document Clerk, you will be responsible for several administrative tasks including being the expert on document requirements. You will showcase your time management skills, and multitasking strengths as you monitor, prioritize and process incoming mortgage documents. You will assist with inbound and outbound calls, manage different mailboxes as well as processing and scanning mail as required. As the document expert, you will provide support to our clients and to your peers and identify any urgencies to be elevated to the management team.

HERE'S HOW YOU'LL CONTRIBUTE:

• Efficiently multitask and prioritize between multiple client procedures and service level agreements while processing mortgage loan document packages
• Elevate any data and document discrepancies to our clients and management team for resolution in order to avoid transactional delays
• Monitor multiple mailboxes and workflows as well as handle inbound and outbound calls, as well as mail and scanning of documents
• Support the team by providing quick and precise responses based on client requirements and FCT standards
• Seek opportunities to improve customer experience by taking ownership of every file by recognizing trends and identifying areas requiring process improvements

HERE'S WHAT YOU'LL BRING:

• Strong Customer Service skills with Minimum 6 months customer service-related experience
• Knowledge of various computer systems including Excel, Outlook, word and the ability to learn internal systems
• Strong communications and interpersonal skills
• Thorough, accurate and focused in a high paced environment producing high quality work
• Ability to exercise good judgment in protecting confidential information
• Must be Fluent in French and English

HERE'S WHAT SETS US APART:

Through mentoring, innovative tools, and a variety of programs that engage and reward, we empower each employee to be great and drive results.

• Comprehensive benefits that include virtual healthcare and an Employee & Family Assistance Program

• Group retirement savings plan with company match

• Paid holidays and generous paid time off

• Hybrid work arrangements

• Paid volunteer opportunities and charitable donation matching

• Employee recognition programs that include referral incentives

• Potential for performance-based incentives

• The opportunity to participate in our stock purchase plan

• And more!

*As per terms of the employment agreement

The Great Place to Work® Institute has named FCT one of Canada's Top 50 Best Workplaces, Best Workplaces in Canada for Financial Services & Insurance, Best Workplaces in Canada for Women, Best Workplaces in Canada for Inclusion and Best Workplaces in Canada for Mental Wellness. We're also one of Achievers 50 Most Engaged Workplaces™ in North America.

By joining us, you will not only be part of an award-winning organization, you will be part of a workforce that is engaged and empowered to succeed.

Thank you for considering FCT. We look forward to meeting you.

In accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act, a request for accommodation will be accepted as part of FCT's hiring process.

To avoid any delays in the recruitment process, if you require accommodation to apply, please provide your accommodation needs in advance. You may also be required to submit adequate medical/other documentation to Human Resources to support your request for accommodation.

FCT is an equal opportunity employer and is committed to an active nondiscrimination program. All recruitment, hiring, placements, transfers, promotions, training, compensation, benefits, discipline, and other terms and conditions of employment will be on the basis of the qualifications of the individual regardless of race, colour, place of origin, ethnic origin, citizenship, handicap (including mental and physical disability), sex, sexual orientation, gender identity and expression, creed (religion), marital status, family status (being in a parent/child relationship), age, or any other basis prohibited by the applicable provincial or federal human rights legislation.