Retail Team Member - 2024/25 Season

Position Type: Seasonal Contract, Part-Time and Full-Time Positions Available
Hours of Work: Variable - Monday through Friday, days (closed Tuesdays) - Holidays, as required
Location: Orono, Ontario
Reporting to: Retail and Rental Manager
Start Date: January 2025

At Brimacombe ski area we don't just offer skiing and snowboarding, we offer a place for all ages to get outside, enjoy the fresh air and create memorable family experiences! We are currently seeking outgoing, customer-focused team members to help us turn everyday visits into wonderful winter memories.

As a member of our Retail Team, you are a winter expert - from how to dress for the weather to what the best options are for the slopes to how to maintain your equipment once you have it. You know how to turn mild customer curiosity into not only sales, but also enthusiasm and passion for the ski area and for the sport. Overall you play a key role in creating positive customer experiences, as well as defining the culture of our team.

Key Responsibilities:

• Welcome all guests, taking the initiative to interact with and engage guests in conversation
• Drive sales by using your product knowledge to ensure guests are provided with all information and options for their experience on the slopes
• Process transactions while following Brimacombe's cash handling procedures
• Demonstrate exceptional customer service ensuring positive guest interactions and experiences by listening to customer needs and responding accordingly
• Engage in continual learning and development, acquiring and sharing product knowledge
  
• Take responsibility for guest enquiries/concerns/complaints in your area and deliver support in the prevention/resolution of customer issues
  
• Assist with inventory, including receiving and stocking merchandise
• Maintain store cleanliness in line with Brimacombe standards
• Enforce departmental loss prevention processes
• Assist with the fulfillment of online retail orders and associated customer communications in a manner consistent with Brimacombe's standards
• Review all directed communications and take the initiative to stay informed of all Brimacombe activities including promotions, special events and marketing campaigns as well as updates to procedures/policies
  
• Take on any challenge or help other team members when needed

Qualifications:

• 15 years of age or older
• Proven experience in sales, tuneups and/or the ski/snowboard industry is an asset
• Demonstrated knowledge of ski and snowboard equipment and apparel is an asset
• Strong people skills and customer satisfaction-oriented
• Ability to quickly learn about new products
  
• Professional, energetic, outgoing and dependable team player
• Able to multi-task and show attention to detail
• Strong communication and time management skills
  
• Basic knowledge and comfort with computers including Microsoft Office and point-of-sale software
• Good with numbers (mathematical skills)
  

To Apply:

Please complete an electronic application by clicking the APPLY button associated with this posting. We are currently not taking applications in-person.

Hiring Timeline:

• Interviews will be scheduled upon receipt of qualified applications and will conducted via a virtual platform. We thank all applicants who respond, but only those selected for an interview will be contacted.
• Job posting will remain open until all positions are filled.
• Regular hours will begin January, dependant on weather, start up and agreed upon availability of applicant.

Brimacombe is an equal and fair employer. Brimacombe is committed to an environment that is barrier free; if you require an accommodation throughout the recruitment and employment process, we will work with you to meet your needs.

Information provided in all applications for employment is treated confidentially and pursuant to Brimacombe's privacy policy. By submitting an application you certify that the statements made by you are true and complete to best of your knowledge. You acknowledge that any misrepresentation made by you in connection with your application will be sufficient cause for rejection of your application or, if hired, for termination. You authorize investigation of all statements contained in your application and release from liability any person or company furnishing such information.