Contract Specialist, Temporary Full-time, Quality & Risk Management

CARE AND BE CARED FOR – THIS IS YOUR HOME

Are you highly organized, detail-oriented and able to work accurately in a busy environment with frequent interruptions? Are you seeking a rewarding career that cares for others, in an organization that cares for you? You’re looking in the right place.

The Contract Specialist is responsible for supporting the development, implementation and monitoring of Service Provider Organization (SPO) and Vendor contracts and performance management.

What will you do?

Primary Responsibilities

Working in a small team, the Contract Specialist coordinates the end to end contract process with assigned contract SPOs and Vendors by:

• Responsible for the development, distribution and monitoring of all SPO and Vendors contracts including Specialty Contracts such as Hospice, Private and Home School and Family Managed Health Care (FMHC) contracts;
• Maintains contract related documentation and databases to ensure contract renewals, insurances, and financial statements are up to date in advance of renewal;
• Monitors SPO performance within the context of provincial performance goals defined by the Ministry ensuring service delivery standards and contractual obligations are being met;
• Utilizes a provincial portal and other internal reports, retrieves data and prepares quarterly performance summaries and dashboards for each contracted SPO and Vendor;
• Coordinates and supports quarterly performance meetings with contracted SPOs and Vendors, elevating any major non-compliance issues to the Manager and/or Director and ensuring any follow-up items are addressed appropriately;
• Completes a quarterly annual summary of SPO performance;
• Review, analyse and trending of missed care events, taking necessary actions with service providers to mitigate risk to the patient and the organization;
• Collaborates with Patient Services and Quality, Safety and Risk regarding SPO/Vendor performance monitoring and improvement opportunities;
• Proposes strategies and coordinates approved problem resolution activities regarding SPO/Vendor contract issues;
• Liaises with SPOs to secure services for patients with gapped care plans and manages waitlist releases in consultation with Patient Services,
• Provides contract expertise and interpretation to staff, management, SPOs and Vendors to ensure contract compliance
• Participates in ad hoc local and regional projects that facilitate organizational process improvement;
• Maintains effective business relationships with SPOs and Vendors to promote quality service and resolve issues;
• Liaises with stakeholders internally and externally to implement best practices within scope of position;
• Supports the internal processes required to set-up SPO contracts in the Client Health Record Information System (CHRIS) to reflect contractual rates, market share and performance metrics in collaboration with the Applications team;
• Acts as the SPO/Vendor contact for health partner gateway (HPG);
• Acts as the departmental contact for HPG;
• Assists with the data analysis in the preparation of briefing notes; and
• Performing other related duties as may be required on a less regular basis.

Team/Department: Quality, Safety and Risk

Length of Temporary Assignment: March 6th, 2026

Hours of work: Monday to Friday - 8:30AM - 4:30PM

FTE: 1.00

Starting Salary: $67,765.50 - $80,915.67

Affiliation: Non-union

Office Location: Open to all Ontario Health atHome offices

Reporting to: Manager, Patient Care Contracts

What must you have?

• University degree in Health Sciences, Supply Chain Management, Health Administration, Health Planning and Business Administration or other relevant program or the equivalent combination of education, training and related experience.
• 2 years’ experience is a similar role.
• Knowledge of concepts, issues, leading practices and procedures for contract administration management, monitoring, and compliance
• Proficiency in data collection, analysis and reporting to support quality monitoring and evaluation strategies
• Demonstrated analytical, critical thinking, conflict resolution and decision making capabilities
• Self-motivated with demonstrated ability to work effectively, accurately, work independently with minimal supervision and take initiative within the job scope
• Demonstrated ability to work in and respond to a dynamic and changing environment
• Proven ability to maintain good working relationships, responsiveness and professionalism with contracted SPOs, Vendors and internal teams
• Ability to handle sensitive and confidential information in a discreet and professional manner.
• Excellent time management and organizational skills combined with the ability to prioritize and to balance the workload requirements, meeting competing deadlines with minimal supervision.
• Ability to exercise critical judgement and analysis in resolution of contract issues
• Ability to multitask and prioritize the numerous tasks that are to be dealt with in a timely manner.
• Knowledge of Ontario Health atHome's mandate and its role within the healthcare system
• Understanding of the Ontario health care system, service delivery models used in the community and the Ontario Health atHome’s evolving role and mandate.
• Advanced proficiency in Excel and other Microsoft Office Suite programs
• Excellent writing skills to present contractual issues in a clear and concise manner.

What would give you the edge?

• Certified Supply Chain Management Professional (CSCMP) designation is an asset.
• Project Management Professional (PMP) designation is an asset.
• Bilingualism (French) is considered an asset.

What do we offer?

We know wellness is supported with work-life balance. In an inclusive culture committed to support your passion for continuous learning, growth and innovation, we offer: ​

• Attractive comprehensive compensation packages and benefits​
• Valuable development opportunities​
• Membership in a world class defined benefit pension plan​
• Salary: $67,765.50 - $80,915.67

Who are we?

We are Ontario Health atHome, ready to serve every person in Ontario. We partner with patients and caregivers, family physicians, hospitals, long-term care and retirement homes, service providers and Ontario Health teams, to deliver responsive, accesible, integrated, patient-centered care.

Why join us?

If you're interested in driving excellence in care and service delivery, and seeking an unparalleled oppurtunity to lead and learn, partner and connect, care and be cared for, this is your home.

Equity, Inclusion, Diversity and Anti-Racism Commitment

Ontario Health atHome is committed to a culture of equity, inclusion, diversity and anti-racism. We are committed to attracting, engaging and developing a workforce that reflects the diverse communities we serve. We welcome and encourage applications from all qualified applicants. Accommodations for persons with disabilities required during the recruitment process are available upon request.

We thank all applicants for their interest; however, only those selected for an interview will be contacted.