Intermediate Systems Specialist - Salesforce (6 month term)

Assent is the leading solution for supply chain sustainability tailored for the world's top-tier, sustainability-driven manufacturers. Hidden risks riddle supply chains, many of which weren't built with sustainability in mind. That's where we step in. With insights from experts, Assent is the tool manufacturers trust for comprehensive sustainability.

We are proud to announce that Assent has crossed the US$100M ARR milestone, granting us Centaur Status. This accomplishment, reached just 8 years following our Series A, makes us the first and only Certified B Corporation in North America's SaaS sustainability industry to celebrate this milestone.

Our journey from $5 million to US$100M ARR in just eight years has been marked by significant growth and achievements. With our $350 million US funding led by Vista Equity Partners, we're poised for even greater expansion and are on the lookout for outstanding team members to join our mission.

Hybrid Work Model

At Assent, we proudly embrace a remote-first work model, valuing the flexibility and autonomy it provides our team. We also acknowledge the intangible benefits of occasional in-person workdays. For team members situated within 50 kms/31 miles of our five global offices in Ottawa, Eldoret, Penang, Columbus, and Amsterdam, you can expect to come into the office at least one day a week. Similarly, those near our co-working spaces in Nairobi and Toronto are encouraged to work onsite once a month.

The Enterprise Systems Specialist for Salesforce will be part of a team that is accountable for maintaining, researching, and implementing solutions to meet Assent's strategic and operational business needs. The Intermediate Salesforce Administrator will play a key role in the ongoing administration, configuration, and enhancement of our Salesforce instance. This role will be responsible for managing users, ensuring data integrity, supporting end-users, developing automations, building reports and dashboards, and contributing to the integration and documentation of Salesforce with other business systems.

Key Requirements & Responsibilities

• Salesforce Administration: Independently manage user accounts, profiles, permission sets, roles, and public groups.
• Data Management: Perform data cleansing, deduplication, and data migration activities. Ensure data integrity and accuracy through regular data audits. Understand and apply data governance best practices.
• User Support: Provide second-level support to Salesforce users, troubleshooting and resolving complex issues.
• Process and Automation Improvement: Develop and deploy workflows, process builder flows, and approval processes to automate business processes and improve efficiency.
• Reports and Dashboards: Build and maintain complex reports and dashboards, including cross-object reports and formulas, to provide insights to stakeholders.
• Integration Management: Assist with the maintenance and enhancement of current and new integrations between Salesforce and other business systems, working collaboratively with other teams.
• Documentation: Create and maintain comprehensive documentation for system configurations, customizations, and processes.
• Stay Current & Curious: Keep up-to-date with Salesforce releases, new features, and best practices to ensure the platform is being utilized effectively. Think out of the box to find creative solutions.
• Quality Assurance: Conduct testing and quality assurance activities on new Salesforce functionalities, enhancements, and patches to ensure system stability and functionality
• Be familiar with corporate security policies and follow the guidance set out by processes and procedures of Assent.

This is not an exhaustive list of duties. Responsibilities may be altered and/or added from time to time to meet business needs.

• 3-5 years of hands-on experience in Salesforce administration and configuration.
• Salesforce Administrator and Advanced Administrator certifications strongly preferred.
• Expertise in creating and managing custom objects, fields, formulas, flow, validation rules, and dynamic forms in Lightning.
• Familiarity with Salesforce CPQ and Experience Cloud.
• Excellent problem-solving abilities with attention to detail and a proactive attitude.
• Effective communication skills to interact with both technical and non-technical stakeholders.
• Ability to work independently and collaboratively within a team
• Trailhead Ranger status with Superbadges is a plus.
• Previous experience with Seismic, 6sense, Outreach, Clari, Gong or Data enrichment tools is a plus.

Reasonable Accommodations Statement: To perform this job successfully, an individual must be able to perform the aforementioned duties and responsibilities satisfactorily. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform these essential functions. Assent is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Life at Assent

Wellness: We believe that you and your family's well being is important. As a result, we offer vacation time that increases with tenure, comprehensive benefits packages (details vary by country), life leave days and more.

Financial Benefits: It's not all about the money - well, it's a little about the money. We understand that financial health is important and we offer a competitive base salary, a corporate bonus program, retirement savings options and more.

Life at Assent: There is purpose beyond your work. We provide our team members with flexible work options, volunteer days and opportunities to get involved in corporate giving initiatives.

Lifelong Learning: At Assent, curiosity is not only valued but encouraged. You will receive professional development days that are available to you the day you start.

At Assent, we are committed to growing and sustaining an environment where our team members feel included, valued, and heard. Our diversity and equal opportunity practices are guided and championed by our Diversity and Inclusion Working Group and our Employee Resource Groups (ERGs).

Our commitment to diversity, equity and inclusion includes recruiting and retaining team members from diverse backgrounds and experiences, and fostering a culture of belonging where all team members are included, treated with dignity and respect, promoted on their merits, and placed in positions to contribute to business success.

If you require assistance or accommodation throughout any part of the interview and selection process, please contact talent@assent.com and we will be happy to help.