Product Support High School Coop
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At this time, Ericsson Canada Inc. does not provide immigration assistance/sponsorship now or in the future for this position.
Location: Ottawa, ON (Ericsson Ottawa site)
Start Date: June 30th to August 22nd, 2025
Open to current high school students.
About this opportunity
We are now looking for a High School Product Support CO-OP to join our team in RTE CX TS AMER in Ottawa. As a member of the team, you will support senior team members working on complex customer issues. The primary objectives include ensuring the smooth integration of our products into customer networks, and promptly addressing any arising issues. This role will give excellent opportunity to be exposed to various functions across the different engineering units. You will support and learn alongside senior engineers and developers who are experts in their respective fields to accomplish your goals and create continuous improvements for the company.
What you will do
· Design and implement tools to analyze features of radio products.
· Write scripts in Python, Perl, or Java to support data collection and analysis.
· Optimize tools and script efficiency and accuracy using Python or Perl.
· Develop interactive Power BI dashboards to analyze trends and identify issues in North American radio markets.
· Use data visualization techniques to highlight key performance metrics for better decision-making.
· Implement filters, KPIs, and automation to streamline data insights and improve reporting accuracy.
· Create real-time monitoring dashboards to track radio performance and incorporate a historical timeline view.
· Ensure dashboards support lab reproduction activities by providing accurate real-time insights for troubleshooting and testing.
· Collaborate with engineering teams to automate data processing and reporting tasks, reducing manual workload.
You will bring
· Develop data analytics knowledge with the ability to dive into specific areas.
· Develop Customer Insight and mindset.
· Develop skills in design and troubleshooting.
· Deliver Results and Meet Team Expectations.
· Network with people from different teams.
· Address Customers and Senior management concerns and inquiries.
To be successful in the role you must be:
· Comfortable writing and testing software code.
· Self-motivated, driven, results oriented.
· Ability to work in teams and support your colleagues.
· Experience with programming and scripting such as Python.
· Comfortable speaking up about work related tasks and describing ongoing progress.
· Innovative, adaptive, and able to work well in a dynamic and complex environment.
This position is based in Ottawa. Expectation is for student to be in the office 5 days/week (100%) with a 60% minimum in some situation based on manager's requirement.
Other requirements
- Must commit to participating in the full seven-week program. (This means that you will not be able to take time off for summer school, vacations, or other commitments.)
- Should have an anticipated average of at least 80%.
- Must be enrolled in 11th and 12th grade Math and Science courses as of School year Fall 2025.
- At this time, Ericsson Canada Inc. does not provide immigration assistance/sponsorship now or in the future for this position.
- Proficiency in English is required.
This position reports to Head of Technical Support AMER.
Why join Ericsson?
At Ericsson, you´ll have an outstanding opportunity. The chance to use your skills and imagination to push the boundaries of what´s possible. To build solutions never seen before to some of the world's toughest problems. You´ll be challenged, but you won't be alone. You´ll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next.
What happens once you apply?
Click Here to find all you need to know about what our typical hiring process looks like.
Encouraging a diverse and inclusive organization is core to our values at Ericsson, that's why we nurture it in everything we do. We truly believe that by collaborating with people with different experiences we drive innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team. Ericsson is proud to be an Equal Opportunity and Affirmative Action employer, learn more.
If you need assistance or to request an accommodation due to a disability, please contact Ericsson at hr.direct.mana@ericsson.com
DISCLAIMER: The above statements are intended to describe the general nature and level of work being performed by employees in this position. They are not an exhaustive list of all responsibilities, duties and skills required for this position, and you may be required to perform additional job tasks as assigned.
Primary country and city: Canada (CA) || Ottawa
Job details: Developer