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Strengthening Ontario's economy through modern tax administration!

Consider joining our diverse team and leverage your legislative interpretative skills, accounting knowledge, research and analytical abilities. Together we'll modernize Ontario's tax administration, promote voluntary compliance and ensure accountability for funds owed to the province.

Learn more about theTax Compliance and Benefits Division and why you should consider roles within TCBD!

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About the job

As part of the Program Delivery Tax Administration team, you will provide timely responses to taxpayer inquiries and provide interpretations, information and compliance services on Employer Health Tax and Retail Sales Tax-Insurance Premiums, including explaining taxpayer rights and responsibilities and legislated obligations.

Every day will be a little different, but you can expect it to include activities like:

Client Interaction: contact clients and their representatives to resolve non-compliance issues, communicate rights and obligations, provide statute education, and promote voluntary compliance.
Financial Analysis: review financial data from various sources to establish and verify taxpayer liabilities and refund entitlements.
Account Monitoring: monitor accounts to ensure financial transactions are accurate and process assessments and refunds.
Collaboration: work with external and internal individuals to resolve complex non-compliance issues.
Analytical: organize, prioritize, and complete workloads to gather information or ensure compliance, prepare correspondence, and maintain the integrity of tax roll information, in an efficient and effective way.

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What you bring to the team

Communication and interpersonal skills

You have:
• proven communication skills and are customer service-oriented
• the ability to interpret and apply relevant legislation and communicate requirements to taxpayers
• the ability to establish trust and excellent working relationships with colleagues and clients
• high integrity and ethical standards consistent with OPS values, practices, and professional standards

Specialized knowledge and skills

You can:
• apply and follow legislative and technical policies, and procedures
• identify legislative non-compliance
• extrapolate legislative knowledge onto real world taxpayer scenarios
• use accounting methods and mathematical skills to perform account reconciliations, financial adjustments, and tax roll maintenance updates in a digital environment
• use Microsoft Office applications including excel, outlook, internet, and working with other electronic databases for data retrieval and input

Analytical, research and problem-solving skills

You have:
• demonstrated judgment, analytical, and research skills
• proven problem-solving abilities and are an innovative thinker
• persuasion and negotiation skills
• ability to plan, organize and prioritize work activities to deal with a diverse array of work situations

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Don't meet every qualification?

If you are excited about this position and meet most, but not all, of the listed qualifications, please still consider applying. We recognize that no one person might have every qualification in this job ad, and you just might be the right candidate!

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How we support diversity, inclusion and accessibility

We are building an inclusive workforce that reflects the communities we serve. We encourage everyone interested in working with us to apply, including people with disabilities, Indigenous, Black and racialized individuals, as well as people from all ethnicities, cultures, sexual orientations, gender identities and gender expressions.

Our hiring process is accessible, consistent with Ontario's Human Rights Code and the Accessibility for Ontarians with Disabilities Act, 2005. We are working to prevent and remove barriers in our hiring processes and can offer accommodation to address specific needs related to Code-protected grounds such as disability, family status and religion. For more information about accommodation during the hiring process please contact us.

Learn more about the work the OPS is doing to create an inclusive, anti-racist, accessible and diverse workplace:

• diversity, equity and inclusion initiatives
• accessibility
• Anti-Racism Policy

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What we offer

The Ontario Public Service is one of Ontario's largest employers. Employees work for a wide range of ministries, with offices in more than 70 cities across the province. We offer:
• a career that can grow across ministries and job functions
• flexible learning and developmental opportunities, including education and mentorship programs
• a comprehensive compensation and benefits package
• base salary that aligns to market trends with performance-based pay and scheduled salary progression
• tailored work arrangements, including opportunities like flex hours, self-funded leave and more
• a modern, friendly and accessible physical work environment

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Additional information: