Are you highly organized, detail-oriented and able to work accurately in a busy environment with frequent interruptions? Are you seeking a rewarding career that cares for others, in an organization that cares for you? You’re looking in the right place.

CARE AND BE CARED FOR – THIS IS YOUR HOME

What will you do?
Under the direction of the Manager, Network and IT Services, the Technical Support Specialist provides Ontario Health atHome Champlain end-users with hardware and software support and resolves routine operational problems. In addition, the Technical Support Specialist provides tutorial sessions and in-services, maintains user query and assistance records and assists the Manager as required.

Primary Responsibilities:

• Provides direct support by responding to help-line calls on a daily basis from end-users from local and remote sites:
  • analyzing user hardware, software and communications problems and takes corrective action
  • providing technical and application support for end-users, responds to user queries in timely, client focused manner
  • providing information about the features of software products.
• Conducts individual familiarization and tutorial sessions as required. Interacts constantly on a one to one basis.
• Maintains and supports end-user desktop software and hardware.
• Assists in maintaining and tracking computer hardware and software inventory.
• Documents and maintains a knowledge base of frequently asked questions
• Maintains a record/log of all user queries and incidents along with their resolution and timelines
• Develops and applies checklist/standard approaches for the resolution of user queries
• Keeps system users informed of system availability matters
• Assists in manual installation of computers and related equipment at user’s workstation
• Installation and configuration of operating systems and software applications at user’s workstation, reconfiguring furniture and equipment to ensure adequate functionality
• Undertakes necessary backup and security activities as required by regular procedures
• Liaise with external hardware & software vendors
• Data Entry as required
• Other related duties as assigned, consistent with the duties outlined above

Team/Department: Information Technology

Hours of work: Monday to Friday, 8:30am to 4:30pm (after hours support as required on evenings and weekends)

Length of Temporary Assignment: May 30, 2025

FTE: 1.0

Starting Salary: $28.588/hr

Affiliation: CUPE

Office Location: 4200 Labelle Street, Ottawa

Reporting to: Manager, Network and IT Services

What must you have?

• Community College Diploma in a related field of study and certified in at least one Microsoft product.
• Minimum 2 years previous related experience in end user computing support in a network environment
• Other relevant combination of education and experience as may be deemed acceptable by HCCSS Champlain

What would give you the edge?

Knowledge:

Working knowledge of various technologies and applications, including:

• Microcomputer hardware components.
• Good understanding of Local Area Networks and tools used for troubleshooting common issues. Tools include ping, tracert, nslookup and ipconfig
• Good knowledge of Active Directory Administration for user account management and management for group policies.

Skills and Abilities:

• Ability to problem solve and trouble shoot
• Work well within a team
• Demonstrated ability to train/teach users of the automated systems.
• Strong commitment to client service delivery
• Adapt to change and learn new software
• Must be patient, tactful and helpful
• Well organized and reliable
• Able to handle multiple demands with conflicting priorities, flexibility to adjust schedule and work additional hours if required (on-call availability)
• Strong communication and interpersonal skills required.
• Required (occasional travel between remote sites)
• Certification in Network Administration (ex. MCSA)
• Fluency in English and French is an asset

Hours of Work

Monday to Friday, 8:30am to 4:30pm (after hours support as required on evenings and weekends)

Location: 4200 Labelle Street, Ottawa ON

We offer flexible work options, this position will have a hybrid model of work with a combination of in-office and telework.

What do we offer?

We know wellness is supported with work-life balance. In an inclusive culture committed to support your passion for continuous learning, growth and innovation, we offer: ​

• Attractive comprehensive compensation packages and benefits​
• Valuable development opportunities​
• Membership in a world class defined benefit pension plan​

Who are we?

We are Ontario Health atHome, ready to serve every person in Ontario. We partner with patients and caregivers, family physicians, hospitals, long-term care and retirement homes, service providers and Ontario Health Teams, to deliver responsive, accessible, integrated, patient-centered care.

Why join us?

If you’re interested in driving excellence in care and service delivery, and seeking an unparalleled opportunity to lead and learn, partner and connect, care and be cared for, this is your home.

Equity, Inclusion, Diversity and Anti-Racism Commitment

Ontario Health atHome is committed to a culture of equity, inclusion, diversity and anti-racism. We are committed to attracting, engaging and developing a workforce that reflects the diverse communities we serve. We welcome and encourage applications from all qualified applicants. Accommodations for persons with disabilities required during the recruitment process are available upon request.

All applications will be reviewed; however, only those selected for an interview will be contacted. Ontario Health atHome Champlain welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in any aspects of the selection process.

Ontario Health atHome has implemented a mandatory vaccination policy across the province that requires all staff to be fully vaccinated against COVID-19. Applicants being considered for employment will be required to provide proof of vaccination documentation confidentially to Human Resources upon hire. Any medical or human rights exemption requests will be reviewed and validated prior to an offer of employment.

CARE AND BE CARED FOR – THIS IS YOUR HOME

What will you do?
Under the direction of the Manager, Network and IT Services, the Technical Support Specialist provides Ontario Health atHome Champlain end-users with hardware and software support and resolves routine operational problems. In addition, the Technical Support Specialist provides tutorial sessions and in-services, maintains user query and assistance records and assists the Manager as required.

Primary Responsibilities:

• Provides direct support by responding to help-line calls on a daily basis from end-users from local and remote sites:
  • analyzing user hardware, software and communications problems and takes corrective action
  • providing technical and application support for end-users, responds to user queries in timely, client focused manner
  • providing information about the features of software products.
• Conducts individual familiarization and tutorial sessions as required. Interacts constantly on a one to one basis.
• Maintains and supports end-user desktop software and hardware.
• Assists in maintaining and tracking computer hardware and software inventory.
• Documents and maintains a knowledge base of frequently asked questions
• Maintains a record/log of all user queries and incidents along with their resolution and timelines
• Develops and applies checklist/standard approaches for the resolution of user queries
• Keeps system users informed of system availability matters
• Assists in manual installation of computers and related equipment at user’s workstation
• Installation and configuration of operating systems and software applications at user’s workstation, reconfiguring furniture and equipment to ensure adequate functionality
• Undertakes necessary backup and security activities as required by regular procedures
• Liaise with external hardware & software vendors
• Data Entry as required
• Other related duties as assigned, consistent with the duties outlined above

Date Posted: October 31, 2024

Closing Date: November 7, 2024

Team/Department: Information Technology

Hours of work: Monday to Friday, 8:30am to 4:30pm (after hours support as required on evenings and weekends)

FTE: 1.0

Starting Salary: $28.588/hr

Affiliation: CUPE

Office Location: 4200 Labelle Street, Ottawa

Reporting to: Manager, Network and IT Services

What must you have?

• Community College Diploma in a related field of study and certified in at least one Microsoft product.
• Minimum 2 years previous related experience in end user computing support in a network environment
• Other relevant combination of education and experience as may be deemed acceptable by HCCSS Champlain

What would give you the edge?

Knowledge:

Working knowledge of various technologies and applications, including:

• Microcomputer hardware components.
• Good understanding of Local Area Networks and tools used for troubleshooting common issues. Tools include ping, tracert, nslookup and ipconfig
• Good knowledge of Active Directory Administration for user account management and management for group policies.

Skills and Abilities:

• Ability to problem solve and trouble shoot
• Work well within a team
• Demonstrated ability to train/teach users of the automated systems.
• Strong commitment to client service delivery
• Adapt to change and learn new software
• Must be patient, tactful and helpful
• Well organized and reliable
• Able to handle multiple demands with conflicting priorities, flexibility to adjust schedule and work additional hours if required (on-call availability)
• Strong communication and interpersonal skills required.
• Required (occasional travel between remote sites)
• Certification in Network Administration (ex. MCSA)
• Fluency in English and French is an asset

Hours of Work

Monday to Friday, 8:30am to 4:30pm (after hours support as required on evenings and weekends)

Location: 4200 Labelle Street, Ottawa ON

We offer flexible work options, this position will have a hybrid model of work with a combination of in-office and telework.

What do we offer?

We know wellness is supported with work-life balance. In an inclusive culture committed to support your passion for continuous learning, growth and innovation, we offer: ​

• Attractive comprehensive compensation packages and benefits​
• Valuable development opportunities​
• Membership in a world class defined benefit pension plan​

Who are we?

We are Ontario Health atHome, ready to serve every person in Ontario. We partner with patients and caregivers, family physicians, hospitals, long-term care and retirement homes, service providers and Ontario Health Teams, to deliver responsive, accessible, integrated, patient-centered care.

Why join us?

If you’re interested in driving excellence in care and service delivery, and seeking an unparalleled opportunity to lead and learn, partner and connect, care and be cared for, this is your home.

Equity, Inclusion, Diversity and Anti-Racism Commitment

Ontario Health atHome is committed to a culture of equity, inclusion, diversity and anti-racism. We are committed to attracting, engaging and developing a workforce that reflects the diverse communities we serve. We welcome and encourage applications from all qualified applicants. Accommodations for persons with disabilities required during the recruitment process are available upon request.

All applications will be reviewed; however, only those selected for an interview will be contacted. Ontario Health atHome Champlain welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in any aspects of the selection process.

Ontario Health atHome has implemented a mandatory vaccination policy across the province that requires all staff to be fully vaccinated against COVID-19. Applicants being considered for employment will be required to provide proof of vaccination documentation confidentially to Human Resources upon hire. Any medical or human rights exemption requests will be reviewed and validated prior to an offer of employment.