Student Service Representative- Student Accounts, Student Awards & Fees

Required Position

Full-Time Appointment

This position is designated as one that may require a different work week and\or hours of work. However, the work week would remain thirty-three and three-quarter (33.75) hours per week.

Responsibilities

The Student Service Representative will be the face of myLaurentian Hub, a comprehensive model of centralized administrative services focusing on information sharing and quality service provided by knowledgeable and courteous staff who support positive student experience.

• Resolves student complaints, problems, issues, concerns, inquiries, and requests and provides a variety of services to students (prospective, future, current or former) and members of the general public;
• Works independently to resolve incoming requests, inquiries and issues and to provide services.
• Balances a daily batch and cash float according to set guidelines and procedures.
• Processes payments (including payments with cash, credit card, debit card, cheque, etc.).
• Assist with the administration of OSAP and various other federal and provincial loan programs, as well as scholarships and bursaries;
• Issue refunds, add administrative charges to accounts and other related tasks associated with student accounts as directed;
• Respond to enquiries and assist students, faculty, and the general public with fees, OSAP, out-of-province financial aid, bursaries, awards, and scholarships;
• Responsible for documenting all processes and procedures related to the role;
• Perform other duties as assigned.

Qualifications

• Undergraduate degree or three (3)-year college diploma in Business Administration, Communications or a related field ;
• One (1) to three (3) years of related experience;
• Minimum of two (2) years of experience using database software;
• Ability to effectively manage large numbers of contacts from various sources, including calls, emails, portal Inquiries and in-person visits;
• Ability to quickly learn, maintain, use and understand large amounts of information;
• Proven problem-solving skills and resourcefulness;
• Proven multi-tasking and time management skills;
• Proven and demonstrated commitment to the customer experience;
• Proven and demonstrated commitment to assisting students;
• Demonstrated and practiced exceptional service delivery skills;
• Ability to quickly learn specialized computer applications;
• Strong ability to stay focused in a fast-paced work environment;
• Experience accepting money transactions;
• Flexible schedule with the ability to work on evenings and weekends;
• Experience delivering services related to OSAP and other university administrative services;
• Experience with a CRM system is an asset;
• Excellent, practiced and proven communication skills;
• Excellent, practiced and proven professionalism;
• Strong interpersonal and listening skills;
• Possess a friendly, cheerful and pleasant disposition;
• An exceptional team worker and pleasant colleague;
• Ability to work fluently (verbal and written) in both official languages, French and English, is required.

The official University hours of operation shall be from 9:00 a.m. to 4:30 p.m., Monday through Friday, during, and including, the months from September to April, and from 8:30 a.m. to 4:00 p.m Monday through Friday during and including May to August., amounting to thirty-three and three-quarter (33.75) hours per week.

Laurentian University has adopted a formal Policy on Flexible Work Arrangements, which supports remote work plans based on operational considerations. At Laurentian University, we recognize that work-life balance is essential for both personal well-being and professional success. Our policy offers employees some flexibility to better balance personal needs while maintaining effective service delivery.

Apply Now

Applications will only be accepted through our online form.

Position No. L2054E-04

Salary $31.31 -$35.86 per hour

Competition ends
Tuesday, February 25th 2025 at 7:00 pm