Administrative Assistant II, Medical

The University Health Network, where "above all else the needs of patients come first", encompasses Toronto General Hospital, Toronto Western Hospital, Princess Margaret Cancer Centre, Toronto Rehabilitation Institute and the Michener Institute of Education. The breadth of research, the complexity of the cases treated, and the magnitude of its educational enterprise has made UHN a national and international resource for patient care, research and education. With a long tradition of ground breaking firsts and a purpose of "Transforming lives and communities through excellence in care, discovery and learning", the University Health Network (UHN), Canada's largest research teaching hospital, brings together over 16,000 employees, more than 1,200 physicians, 8,000+ students, and many volunteers. UHN is a caring, creative place where amazing people are amazing the world.

Union: Non-Union
Site: Princess Margaret Cancer Centre
Department: Princess Margaret Research Institute
Work Model: Hybrid
Reports to: Physician and Head of Operations
Hours: 37.5 hours per week
Salary: $24.10 - $30.12 per hour (To commensurate with experience and consistent with UHN compensation policy)
Shifts: Weekdays, Monday - Friday
Status: Temporary Full-Time (1 year)
Closing Date: October 30, 2024

Position Summary

This AA II (clinical) role requires significant experience in time management while performing patient-related tasks within an extremely busy surgical oncology office environment. Applicants must have the ability to focus on the priorities of a rapidly changing day. The successful applicant should also be insightful, mature and tactful, remains calm under pressure and confident in their capability to perform well in the job.

Key Duties

• Booking new and/or follow-up clinic visits; entering lab tests into EPIC or providing external lab requisitions; booking imaging and other tests/procedures and surgery
• Notification of patient appointments and tests electronically
• Reviewing and triaging internal and external referrals; providing referral outcomes and appointment details to patient and/or referring physician
• Handling 2 phones lines, collecting messages and following through with needed actions while adhering to target timelines
• Managing clinic rebooking, when needed
• Supporting physician non-clinical admin, when needed

• Completion of Grade XII or recognized equivalent
• Two to three (2 - 3) years related medical administrative support experience
• Computer/word-processing, database and spreadsheet software experience; experience in a Microsoft Office environment
• Previous work experience using EPIC (Electronic Patient Record) and PHS (Pathways Healthcare Scheduling) or other electronic systems preferred
• Excellent organizational, time management, and prioritization skills
• Good verbal and written communication skills
• Good interpersonal and customer service skills
• Demonstrated ability to work in a team environment and collaborate as an active participant with others in assisting with the delivery of care to patients
• Ability to maintain and protect patient confidentiality
• Ability to use good judgment in assessing difficult situations
• Completion of a medical terminology course or a recognized post-secondary general or medical office administration program at the diploma level or equivalent an asset
• Experience working in a teaching hospital environment an asset

Why join UHN?

In addition to working alongside some of the most talented and inspiring healthcare professionals in the world, UHN offers a wide range of benefits, programs and perks. It is the comprehensiveness of these offerings that makes it a differentiating factor, allowing you to find value where it matters most to you, now and throughout your career at UHN.

• Competitive offer packages
• Government organization and a member of the Healthcare of Ontario Pension Plan (HOOPP https://hoopp.com/)
• Close access to Transit and UHN shuttle service
• A flexible work environment
• Opportunities for development and promotions within a large organization
• Additional perks (multiple corporate discounts including: travel, restaurants, parking, phone plans, auto insurance discounts, on-site gyms, etc.)

Current UHN employees must have successfully completed their probationary period, have a good employee record along with satisfactory attendance in accordance with UHN's attendance management program, to be eligible for consideration.

All applications must be submitted before the posting close date.

UHN uses email to communicate with selected candidates. Please ensure you check your email regularly.

Please be advised that a Criminal Record Check may be required of the successful candidate. Should it be determined that any information provided by a candidate be misleading, inaccurate or incorrect, UHN reserves the right to discontinue with the consideration of their application.

UHN is an equal opportunity employer committed to an inclusive recruitment process and workplace. Requests for accommodation can be made at any stage of the recruitment process. Applicants need to make their requirements known.

We thank all applicants for their interest, however, only those selected for further consideration will be contacted.