Application Analyst, Connected Care

About UHN's Integrated Care Program

The Integrated Care (IC) Program at the University Health Network (UHN) is changing the way healthcare is delivered and experienced in Ontario and beyond. With a patient and caregiver first approach, we're breaking down the barriers and burdens of navigating the healthcare system, creating more seamless and personalized care experiences. By blending hospital and community care, the IC Program ensures patients receive the right care, at the right time, and in the right place

Our innovative model of care supports thousands of patients annually across multiple pathways, including surgery, medicine, transplant, and emergency department care. By delivering advanced care at home, reducing hospital stays, and preventing unnecessary readmissions, the IC Program addresses critical challenges like surgical backlogs and hallway healthcare, while paving the way for modernized, scalable, and sustainable home and community care.

We're now embarking on an exciting new chapter: building and refining our digital systems to unite UHN with community care providers. This initiative will streamline care coordination, enhance data insights, and empower patients and caregivers with virtual tools - all while driving meaningful population health outcomes.

Be part of a team that's reshaping healthcare delivery. Together, we're improving experiences, enhancing outcomes, and creating the future of integrated care.

Union: Non-Union
Position: Application Analyst
Department: Integrated Care
Reports to: Application Manager
Location: Toronto (Krembil Discovery Tower)
Hours: 37.5 hours per week
Salary: $71,955 - $89,954 annually
Status: Temporary Full-time (12 months with possibility of extension or conversion)
Posted Date: December 24, 2024
Closing Date: January 10, 2024

Position Summary:

The Epic Application Analyst is an integral member of Integrated Care's Digital Health Team. This position works closely with other members of the Integrated Care Program (staff and consultants), UHN Digital team and the technical vendor(s) to support identified applications for Integrated Care including both clinical and business applications. The Epic Application Analyst, will participate in system build, requirements gathering, system and business analysis, system upgrades and testing.

Duties

• Maintains strong knowledge of supported applications
• Provides day to day support of applications including working with customers, our HIS vendor Epic, and other vendors in troubleshooting and identifying options to resolve issues;
• Support build, configuration, and optimization activities of Epic and other digital health applications to meet clinical and business needs.
• Support updates, system enhancements, and upgrades under the guidance of senior team members, while ensuring minimal disruption to users.
• Collaborate with stakeholders to gather and document requirements.
• Assist in identifying gaps between technical solutions and workflows under the supervision of senior team members.
• Identify and resolve system issues during build, testing, and go-live phases.
• Performs application testing of new releases, upgrades, fixes and other product changes;
• Participation in roadmap planning for application upgrades in conjunction with business users and vendors;
• Provides customer service in the form of end user meetings (clinical or business); attend and/or facilitate monthly established end user meetings or ad hoc meetings;
• Periodic assignment to Digital projects e.g. Epic Optimization Phase demand items, new application implementation or integration;
• Provides advice, guidance and training to end-users in the operation of supported application(s)
• Remains up-to -date with all aspects of applications in use
• Monitors literature for information related to the application
• Identifies training requirements/opportunities to improve application support
• Works with other Digital teams to ensure high service levels are maintained;
• Works closely with other Digital Application support teams to solve issues;
• Documents system problems and resolutions for future reference;
• Participates in weekly team meetings and huddles;
• Performs cross functional duties, as assigned or requested

• Bachelor's degree in Health Informatics, Computer Science, or a related field (or equivalent experience)
• Certification in one or more of the following Epic applications is a strong asset: Inpatient, Ambulatory, Bridges, Dorothy, Compass Rose, Rover
• 2-3 years of experience with one or more clinical/business applications in a healthcare organization required
• Experience in 2nd level application support is an asset
• Experience with hardware and/or software vendor relations an asset
• Experience working with interfaces, and/or working knowledge of HL7 standards an asset

Skills

• Strong understanding of clinical workflows and healthcare operations
• Proficiency in system configuration and process mapping
• Strong attention to detail and commitment to quality
• Collaborative team player with a customer-focused mindset
• Excellent customer service skills required
• Strong communication and interpersonal skills, with the ability to convey technical concepts to non-technical audiences, verbal and written communication skills
• Proactive approach to identifying and resolving issues
• Highly organized, with the ability to manage multiple priorities and meet deadlines
• Self-motivated team player who can work with minimal supervision on simple to moderately complex tasks
• Able to work with multidisciplinary teams in a positive and productive manner
• Knowledge of healthcare privacy and security regulations (e.g. PHIPA)

In addition to working alongside some of the most talented and inspiring healthcare professionals in the world, UHN offers a wide range of benefits, programs and perks. It is the comprehensiveness of these offerings that makes it a differentiating factor, allowing you to find value where it matters most to you, now and throughout your career at UHN.

• Competitive offer packages
• Government organization and a member of the Healthcare of Ontario Pension Plan (HOOPP https://hoopp.com/)
• Close access to Transit and UHN shuttle service
• A flexible work environment
• Opportunities for development and promotions within a large organization
• Additional perks (multiple corporate discounts including: travel, restaurants, parking, phone plans, auto insurance discounts, on-site gyms, etc.)

Current UHN employees must have successfully completed their probationary period, have a good employee record along with satisfactory attendance in accordance with UHN's attendance management program, to be eligible for consideration.

All applications must be submitted before the posting close date.

UHN uses email to communicate with selected candidates. Please ensure you check your email regularly.

Please be advised that a Criminal Record Check may be required of the successful candidate. Should it be determined that any information provided by a candidate be misleading, inaccurate or incorrect, UHN reserves the right to discontinue with the consideration of their application.

UHN is an equal opportunity employer committed to an inclusive recruitment process and workplace. Requests for accommodation can be made at any stage of the recruitment process. Applicants need to make their requirements known.

We thank all applicants for their interest, however, only those selected for further consideration will be contacted.