Bilingual Administrator, Investor Services (12 Month Contract)

Venture outside the ordinary - TMX Careers

The TMX group of companies includes leading global exchanges such as the Toronto Stock Exchange, Montreal Exchange, and numerous innovative organizations enhancing capital markets. United as a global team, we're connecting cross-functionally, traversing industries and geographies, moving opportunity into action, advancing global economic growth, and propelling progress. Through a rich exchange of ideas, meaningful collaboration, and a nimble operating model, we're powering some of the nation's most critical systems, fueling capital formation and innovation, bringing increased opportunity to business visionaries, product ingenuity to consumers, and career exploration to our team.

Ready to be part of the action?

Working within the Investor Experience sector of TSX Trust and reporting to the Team Lead of Investor Services, the Investor Services team is a dynamic, collaborative, and highly efficient team responsible for timely response to written and verbal correspondence from security holders, their representatives and the investment community. The Bilingual Administrator, Investor Services, is a representative of the TMX brand providing exceptional support to our clients as they connect with us in various channels of communication, phone, email, and mail.

Key accountabilities:

• Respond to enquiries of a non-routine nature; this may involve extensive research of various kinds of current and historical records.

• Research and respond to written enquiries concerning the replacement of lost or destroyed dividend/interest payments; verify status of cheques; place requests for stop payments.

• Produce cheques for returned EFTS items; forward payments to security holders.

• Arrange for payment of accrued dividends upon receipt of requisition from Corporate Restructures.

• Liaise with the Tax Group to ensure accurate production of relevant tax forms.

• Update status of each enquiry on the tracking system as the file progresses.

• Identify and advise the Supervisor of complaints as well as trends and opportunities to improve service levels, apparent by the nature and number of enquiries.

• Develop a detailed knowledge and understanding of the services offered by clients to their security holders and keep up-to-date on circumstances which affect the security holders especially security transfer requirements.

• Maintain and provide monthly statistics for fee and performance reporting purposes.

• Ensure compliance with policies, procedures and regulatory requirements.

• Perform other duties as assigned.

Must haves:

• Bilingual in French and English

• College diploma or university degree, or equivalent experience with Business, English and Writing Skills being major area of study

• Canadian Securities Course, an asset

• 1 to 3 years of experience in a similar role

• Proficient in Microsoft Office suite

In the market for…

Excitement - Explore emerging technology and innovation, as well as ventures and digital finance that shape the future of global markets! Experience the movement of the market while grounded in the stability of close to 200 years of success.

Connection - With site hubs in some of the world's most multicultural cities, we leverage our size and structure to create rich connections and belonging while experiencing powerful global impact through our work.

Impact - More than a platform, we use our talents to power mission-critical systems that drive global economic advancement, innovation, and growth. As well, our employee-led Team Impact spreads social good via our giving strategy.

Wellness - From empathetic leadership to a culture of flexibility and balance, we believe wellness at work creates the maximum yield and a stronger "we". Plus, with a cloud-first and hybrid workstyle, as well as generous time-off and leaves, we support a life well lived!

Growth - From a growth mindset in our work, to expansion in our business, TMX is home to action-takers energized by the achievement of ambitious growth.

Ready to enrich your career with impactful work, leaders who truly care, and the flexibility and programs to help you thrive as part of #TeamTMX ? Apply now.

TMX is committed to creating and sustaining a collegial work environment in which all individuals are treated with dignity and respect and one which reflects the diversity of the community in which we operate. We provide accommodations for applicants and employees who require it.