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Do you have experience in business analysis? Do you have a background in analytics, measurement or evaluation, including knowledge of various analytic techniques and software? Are you looking for an opportunity to work in an exciting and innovative work environment focused on service delivery? If so, consider this opportunity with the Strategic and Operational Effectiveness Branch at the Family Responsibility Office.

Please note: We are currently operating in a hybrid work model. The successful candidates will be required to work in the office three (3) days per week.

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About the job

In this role, you will:
• Research, analyze and report on integrated service delivery requirements of client ministries, partners and customers of the Family Responsibility Office (FRO) in the context of existing and/or future business needs
• Participate in the research and development of service delivery models, to assess options based on needs, resources and best practices, and recommend the most cost-effective solution to support business needs through best business practices and standards
• Provide research and analysis of information/data and make recommendations to improve integrated service delivery strategies
• Oversee budgets to ensure that project components do not exceed the allocated resource and costing allocations as set out by the division
• Make recommendations to support the development and improvement of new and existing policies and processes that impact the operations of the Family Responsibility Office

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What you bring to the team

Technical Knowledge

You have:
• Knowledge of theory and practice of service delivery principles, systems, and processes to contribute to strategic planning process to meet integrated service delivery objectives
• Knowledge of key performance indicators, qualitative and quantitative measurement and risk assessment
• Experience in a client business environment to assess and advise on the performance of business practices and program implementation
• Administrative skills to provide administrative activities to support of the managers and staff

Analytical and Organizational Skills

You can:
• Demonstrate knowledge of research and analytical techniques to conduct research and analysis of
various sources of information, prepare quantitative analyses and summarize research findings to support
policy and program decision-making
• Lead the assessment of business analysis results and determine key elements to drive process improvement
• Provide business analysis support and information to managers, clients and users who may not be experienced in business analysis
• Demonstrate organizational skills to establish work priorities and expedite progress to support client business needs

Communication and Interpersonal Skills

You have:
• Communication skills to manage diverse business contacts, provide instructions, information and recommendations
• Consultation and collaboration skills to obtain understanding of business processes and propose new/re-engineered business processes, and related tools and solutions
• Collaboration skills to participate on committees and contribute to project status meetings

Computer Skills

• You are proficient with computer applications to prepare reports and presentations, track, monitor and interpret statistical data, extract and clean data, and produce analytics products, and conduct word processing, spreadsheet operation, files sharing, reporting and visualization, and presentations

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Don't meet every qualification?

If you are excited about this position and meet most, but not all, of the listed qualifications, please still consider applying. We recognize that no one person might have every qualification in this job ad, and you just might be the right candidate!

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How we support diversity, inclusion and accessibility

We are building an inclusive workforce that reflects the communities we serve. We encourage everyone interested in working with us to apply, including people with disabilities, Indigenous, Black and racialized individuals, as well as people from all ethnicities, cultures, sexual orientations, gender identities and gender expressions.

Our hiring process is accessible, consistent with Ontario's Human Rights Code and the Accessibility for Ontarians with Disabilities Act, 2005. We are working to prevent and remove barriers in our hiring processes and can offer accommodation to address specific needs related to Code-protected grounds such as disability, family status and religion. For more information about accommodation during the hiring process please contact us.

Learn more about the work the OPS is doing to create an inclusive, anti-racist, accessible and diverse workplace:

• diversity, equity and inclusion initiatives
• accessibility
• Anti-Racism Policy

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What we offer

Why work for the Ontario Public Service?

The Ontario Public Service (OPS) is committed to being an employer of first choice, creating a positive and inclusive work environment.
We offer:
• Competitive compensation and benefits
• Flexible work arrangements
• Collegial and professional work culture
• Career growth and development opportunities across multiple business areas
• On-the-job training to support your success in the role

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Additional information: