Clerical Assistant IV

UHN is Canada's #1 hospital and the world's #1 publicly funded hospital. With 10 sites and more than 44,000 TeamUHN members, UHN consists of Toronto General Hospital, Toronto Western Hospital, Princess Margaret Cancer Centre, Toronto Rehabilitation Institute, The Michener Institute of Education and West Park Healthcare Centre. As Canada's top research hospital, the scope of biomedical research and complexity of cases at UHN have made it a national and international source for discovery, education and patient care. UHN has the largest hospital-based research program in Canada, with major research in neurosciences, cardiology, transplantation, oncology, surgical innovation, infectious diseases, genomic medicine and rehabilitation medicine. UHN is a research hospital affiliated with the University of Toronto.

UHN's vision is to build A Healthier World and it's only because of the talented and dedicated people who work here that we are continually bringing that vision closer to reality.

www.uhn.ca

Union: Non-union
Site: Hydro place- 700 University Avenue
Department: Accounts Payable
Reports to: Manager, Accounts Payable
Grade: A0:06
Hours: 37.5 hours per week
Salary: $24.82-$31.02 per hour (To commensurate with experience and consistent with UHN compensation policy)
Status: Temporary-6 months, Full-Time (1 position)
Closing Date: April 18, 2025

Position Summary

As an integral member of the Accounts Payable team within the Finance Department, the Accounts Payable Clerk is required to perform a range of detailed administrative tasks under the monitoring and direction of the AP supervisor and AP manager.

Duties:

• Performs customer service-related responsibilities in a timely and courteous manner including internal and external communication activities
• Handles inbound and outbound calls and emails from vendors, customers, and internal departments, providing timely and accurate responses to inquiries related to accounts payable
• Assists with status updates on outstanding invoices, payment schedules, and reconcile payment issues. Investigate payment discrepancies and works with the operations team to resolve them
• Provides excellent customer service over the phone and via email to answer inquiries, verify information and/or resolve issues
• Maintains detailed records of all customer interactions, including inquiries, responses, resolutions, and follow-up actions
• Works closely with the accounting and procurement teams to ensure proper documentation and timely payments
• Identifies and escalates unresolved issues to the appropriate department for further action
• Provides feedback and suggestions for process improvements based on customer feedback and common queries
• Ensures all communication and procedures comply with internal policies, legal regulations, and industry standards
• Reviews and keys invoices when needed into the system after verifying validity of documents against organizational policies and processes
• Liaises on a regular basis with UHN departments, vendors, and other stakeholders to obtain information, respond to questions and requests
• Understands procedures and policies in AP with regards to vendor management, invoice management, and payments
• Assists the AP Lead with reporting needs as required from management including AP monthly metrics, to facilitate the decision making and financial reporting process

• University Degree in Business Administration or equivalent
• Previous experience in customer service or a customer-facing role
• Two to Three years (2-3) related experience in accounts payable or an accounting environment with exposure to a range of accounting principles, practices and procedures
• Experience with SAP, preferred
• Basic knowledge of accounting practices, procedures and generally accepted accounting principles
• Ability to analyze and interpret large quantities of financial and statistical data
• Excellent oral and written communication skills
• Demonstrated problem solving skills with strong organization and time management skills
• Skill in accurately performing detailed numerical computations in a timely manner using large amounts of financial and/or statistical data
• Sound professional judgment, initiative, and the ability to multi-task
• Ability to deal effectively with difficult clients and conflicting situations required
• Demonstrates exemplary interpersonal skills
• Acts professionally and exercises good judgement
• High level of integrity and attention to confidentiality
• A proactive attitude toward problem resolution and process improvement
• Strong knowledge of computer application accounting systems & software applications, preferably in a Microsoft Office environment (i.e., Excel, SharePoint, Word, Access)

Why join UHN?

In addition to working alongside some of the most talented and inspiring healthcare professionals in the world, UHN offers a wide range of benefits, programs and perks. It is the comprehensiveness of these offerings that makes it a differentiating factor, allowing you to find value where it matters most to you, now and throughout your career at UHN.

• Competitive offer packages
• Government organization and a member of the Healthcare of Ontario Pension Plan (HOOPP https://hoopp.com/)
• Close access to Transit and UHN shuttle service
• A flexible work environment
• Opportunities for development and promotions within a large organization
• Additional perks (multiple corporate discounts including: travel, restaurants, parking, phone plans, auto insurance discounts, on-site gyms, etc.)

Current UHN employees must have successfully completed their probationary period, have a good employee record along with satisfactory attendance in accordance with UHN's attendance management program, to be eligible for consideration.

All applications must be submitted before the posting close date.

UHN uses email to communicate with selected candidates. Please ensure you check your email regularly.

Please be advised that a Criminal Record Check may be required of the successful candidate. Should it be determined that any information provided by a candidate be misleading, inaccurate or incorrect, UHN reserves the right to discontinue with the consideration of their application.

UHN is an equal opportunity employer committed to an inclusive recruitment process and workplace. Requests for accommodation can be made at any stage of the recruitment process. Applicants need to make their requirements known.

We thank all applicants for their interest, however, only those selected for further consideration will be contacted.