Communications Coordinator, Internal

The University Health Network, where "above all else the needs of patients come first", encompasses Toronto General Hospital, Toronto Western Hospital, Princess Margaret Cancer Centre, Toronto Rehabilitation Institute, West Park Healthcare Centre and the Michener Institute of Education. The breadth of research, the complexity of the cases treated, and the magnitude of its educational enterprise has made UHN a national and international resource for patient care, research and education. With a long tradition of ground breaking firsts and a purpose of "Transforming lives and communities through excellence in care, discovery and learning", the University Health Network (UHN), Canada's largest research teaching hospital, brings together over 17,000 employees, more than 1,250 physicians, 8,000+ students, and many volunteers. UHN is a caring, creative place where amazing people are amazing the world.

Union: Non-Union
Site: Toronto General Hospital
Department: Public Affairs & Communications
Reports to: Manager, Internal Communications
Hours: 37.5 hours per week
Salary: $56,881 - $71,097 per annum
Status: Permanent Full-Time
Closing Date: January 21, 2025

Are you an up-and-coming, organized, and self-motivated communications professional with 2-3 years of full-time work experience? Are you looking for an opportunity to join a creative and strategic communications team? If so, we want to hear from you!

Position Overview: Reporting to the Manager of Internal Communications, the Communications Coordinator is a dynamic and organized individual with a deep interest in supporting multi-channel employee-facing communication. You will play a crucial role in supporting channels that reflect UHN's strategic priorities, and enhance the employee experience, with the goal of helping employees across UHN be informed and celebrated. The role is hybrid with at least two days a week onsite at Toronto General Hospital. You will also frequently go to other UHN sites as needed.

You are...

• An early-career communications professional eager to build experience and expertise in supporting and driving effective internal communication, including channel management, in a large, complex organization
• A team player who thrives in a dynamic environment and is self-motivated to deliver high-quality products that meet strategic goals
• A natural project coordinator who is detail-oriented, proactive in developing and following guidelines, and able to build and document sustainable workflows
• Comfortable working under pressure, able to navigate through ambiguity, and stay focused on solutions

Overview of Daily Responsibilities

• Internal Stories Platform: Write and edit internal news posts, working directly with subject matter experts to 'pull' the most relevant content; track stakeholder engagement.
• Calendars: Write and edit submissions to UHN's events and observances calendars engaging with subject matter experts to ensure listings are clear and compelling and reflective of UHN's strategic priorities.
• Desktop Wallpaper: Maintain UHN's desktop wallpaper calendar, designing and editing images, and offering guidance to content owners, to ensure images they submit meet criteria.
• SharePoint: Provide guidance to stakeholders from across UHN on the creation and maintenance of content for internal-facing SharePoint sites.
• Project Coordination: Schedule meetings, take and distribute notes, track timelines and progress.
• Shared Mailbox Management: Monitor, triage, respond to incoming messages, manage subscriptions.
• Event Support: Assist in organizing, executing, and attending UHN special events.
• Stakeholder Engagement: Liaise with stakeholders across UHN, in a respectful and productive manner, in support of department initiatives and deliverables.
• Other duties as assigned

Education/Experience

• A degree or diploma in a related field (Communications, Corporate Communications, Project Communications, Business Administration)
• 2-3 years administrative support in a Communications, Marketing, HR, or Project Management department of a large organization
• 2-3 years experience writing, editing, and proofreading corporate and/or marketing content
• 2-3 years experience with employee-facing communication
• Healthcare or public sector experience an asset

Skills and Attributes

• Strong oral and written communication skills
• High attention to detail
• Systems thinking
• Problem-solving
• Critical thinking
• Self-motivation
• Diplomacy
• Confidence engaging with stakeholders at various levels of seniority
• Versatile interpersonal skills and the ability to collaborate in a fast-paced environment
• Ability to juggle multiple demands with competing timelines and tight deadlines
• Positive can-do attitude, flexible and adaptable to changing work priorities
• Experience with Canva and MS Office products, including SharePoint from the front and back ends

Why join UHN?

In addition to working alongside some of the most talented and inspiring healthcare professionals in the world, UHN offers a wide range of benefits, programs and perks. It is the comprehensiveness of these offerings that makes it a differentiating factor, allowing you to find value where it matters most to you, now and throughout your career at UHN.

• Competitive offer packages
• Government organization and a member of the Healthcare of Ontario Pension Plan (HOOPP https://hoopp.com/)
• Close access to Transit and UHN shuttle service
• A flexible work environment
• Opportunities for development and promotions within a large organization
• Additional perks (multiple corporate discounts including: travel, restaurants, parking, phone plans, auto insurance discounts, on-site gyms, etc.)

Current UHN employees must have successfully completed their probationary period, have a good employee record along with satisfactory attendance in accordance with UHN's attendance management program, to be eligible for consideration.

All applications must be submitted before the posting close date.

UHN uses email to communicate with selected candidates. Please ensure you check your email regularly.

Please be advised that a Criminal Record Check may be required of the successful candidate. Should it be determined that any information provided by a candidate be misleading, inaccurate or incorrect, UHN reserves the right to discontinue with the consideration of their application.

UHN is an equal opportunity employer committed to an inclusive recruitment process and workplace. Requests for accommodation can be made at any stage of the recruitment process. Applicants need to make their requirements known.

We thank all applicants for their interest, however, only those selected for further consideration will be contacted.