Desktop Support Analyst (12-month Contract)

Job Type: Full Time, 12-Month Contract
Function: Information Technology
Address: 160 Bloor Street East, 11th Floor, Toronto, ON
Working Model: Onsite

At Sephora Canada, we're passionate about finding and sharing beauty in the world. Our constant innovation, our ability to see and lead trends, and our focus on providing an outstanding customer experience make us the most-loved beauty community and top of mind for every Canadian. We find beauty in our communities, in our differences, our experiences, and in the spirit of our employees.

ABOUT THE TEAM:

Join our dynamic Desktop Support team, where every day brings new challenges and opportunities to make a real impact. As a key player in our team, you'll handle level 2 escalations and tackle a variety of tasks to ensure our end-users' computer systems and software are always running smoothly. You'll be part of an exciting group that is essential to maintaining the productivity and efficiency of our organization. Together, we'll ensure that all technical aspects are seamless, empowering our colleagues to perform at their best.

This is an exciting onsite position that requires you to be in the office 5 days a week, allowing you to collaborate and immerse yourself in our vibrant work environment.

WHAT YOU'LL DO:

• Provide support for hardware and software issues, including troubleshooting and resolving problems with laptops, Macs, printers, and other peripherals
• Install, configure, and maintain laptops, Macs, software, and peripherals
• Manage users in Active Directory, including creating and managing user accounts and groups
• Set up and deploy laptops, MacBooks, iPhones, and iPads to new hires and existing employees
• Administer and troubleshoot issues related to M365 applications, including Outlook, Word, Excel, Teams, and SharePoint
• Respond to user inquiries concerning system operations and troubleshoot system hardware and software errors
• Help with network connectivity issues, including Wi-Fi and wired connections
• Diagnose and resolve issues related to Zoom and Teams, including audio/video problems, connectivity issues, and software updates
• Keep records of issues, solutions, and other relevant information to help with future troubleshooting and support
• Ability to lift up to 25 lbs. to install or move servers and video conference equipment
• Collaborate with other teams to resolve issues regarding IT infrastructure in the office

WHAT YOU'LL BRING:

• Strong knowledge of Windows and macOS operating systems, hardware components and common software applications
• Experience with Active Directory, Okta, SCCM, Exchange Admin, Service-Now, PXE and ISO imaging
• Experience with video conference systems like Zoom & Teams
• You excel at prioritizing and executing tasks with precision, ensuring a smooth and efficient diagnosis and resolution process
• You are passionate about providing outstanding customer service with an energetic and friendly attitude that makes everyone feel welcome
• You are adaptable, thrive in a fast-paced environment, and relish in working collaboratively with others to drive shared success
• Ability to be onsite 5 days per week

WHY YOU'LL LOVE WORKING HERE:

• You'll be part of a unique culture and family of passionate and inspiring individuals.
• You'll work alongside the best talent in the industry - people you'll be proud to work with.
• You'll have access to the global community of luxury group LVMH (Louis Vuitton Moët Hennessy) for endless career opportunities.
• You'll have the opportunity to support causes through our Gift of Giving Program (matched donations through Benevity), donations of funds for volunteer time and offering and much more.
• Benefits you can mix and match, depending on your needs.
• Employee Assistance Program services for those times you need extra support.
• Access to our Well-Being@Sephora program to support your mental, financial, physical, and social well-being
• Holidays, time off, Summer Friday hours and flexibility to support work-life balance.
• And of course, there's our incredible swag - free product gifts throughout the year and tons of discounts with our brand partners.

Sephora Canada strongly believes in equal opportunity when it comes to employment and advancement. Our goal is to be inclusive, diverse, and representative of the communities where we work while creating an environment where every person can belong, grow, and build a beautiful career. This commitment applies to all candidates and employees regardless of race, ethnicity, citizenship, creed, place of origin, religion, sex, gender identity, gender expression, sexual orientation, family status, marital status, disability, age, and/or any other diversity dimensions. Requests for accommodation due to a disability (visible or otherwise), other protected characteristics or other reasonable circumstances can be made at any stage of the recruitment process and during employment by contacting our People team.