Education Specialist

UHN is Canada's No. 1 hospital and the world's No. 1 publicly funded hospital. With 10 sites and more than 44,000 TeamUHN members. UHN consists of Toronto General Hospital, Toronto Western Hospital, Princess Margaret Cancer Centre, Toronto Rehabilitation Institute, The Michener Institute of Education and West Park Healthcare Centre. As Canada's top research hospital, the scope of biomedical research and complexity of cases at UHN have made it a national and international source for discovery, education and patient care. UHN has the largest hospital-based research program in Canada, with major research in neurosciences, cardiology, transplantation, oncology, surgical innovation, infectious diseases, genomic medicine and rehabilitation medicine. UHN is a research hospital affiliated with the University of Toronto.
UHN's vision is to build A Healthier World and its only because of the talented and dedicated people who work here that we are continually bringing that vision closer to reality.
www.uhn.ca

Union: Non-Union
Site: 670 College Street, Unit 301
Department: Education Technology and Innovation
Reports to: Executive Director, Education, Technology & Innovation
Work Model: Hybrid
Grade: H0:06
Hours: 37.5 hours/week
Salary: $36.90 - $46.13 hourly (commensurate with experience and consistent with UHN compensation policy)
Shifts: Day shift
Status: Temporary Full Time (September 30, 2025)
Closing Date: April 30, 2025

Overview of Department:
UHN Digital, Technology works with patients, clinicians, educators, researchers, and innovators to provide the digital tools needed to deliver exceptional care, conduct world-class research, and provide thorough education. We do this by unifying our digital efforts across the network, strategically investing in robust digital infrastructure, and ultimately embodying UHN's Purpose, Values and Principles.
Digital Education provides an array of training approaches that includes instructor-led, blended and online learning with a robust post-training performance support tools on a variety of clinical and scheduling applications for up to 6,000 staff and clinicians annually. We offer a collaborative team environment with opportunities for professional development.
For more information on UHN Digital, visit www.uhn.ca/Digital

Overview of Position:
We are looking for an individual with a passion for excellence in Instructional Design (including needs assessments, analysis, facilitation & elearning) while employing project management & collaboration skills who is excited by the challenge of a dynamic environment. Strong understanding of Microsoft Copilot Chat, Copilot and Copilot Agents will be required to help with the curation and design of on the job education resources for TeamUHN. As an Education Specialist, you will be working with clinicians, administrative, managerial, research and technical staff whose computer skills range from basic to advanced. This role will support the responsible AI project focused on designing innovative educational programs that empower healthcare professionals to use AI-enabled tools responsibly.

Responsibilities:
As an integral member of Digital Education, the principal focus for the Education Specialist are:

Instructional Design

• Employ project management knowledge and expertise
• Advanced understanding of principles of adult education and demonstrate effective application of these principles in instructional design, development, and delivery
• Conduct comprehensive needs or gap analysis to determine user training requirements; and develop learning objectives
• Utilize adult education principles to design and/or curate Generative AI (Microsoft Copilot Chat and Copilot) education
• Establish excellent working relationship with people from different disciplines with varying degrees of technical experience & skills
• Actively participate and contribute to problem-solving team discussions by providing creative recommendations in how to deploy and/or curate Generative AI (Copilot, Copilot Chat, Copilot Agent) education
• If required, utilize adult education principles skills to design and review content e-learning storyboards, Q/A prototypes and maintain content

Facilitation and Training Delivery

• In person or virtual advanced facilitation presentation skills; as required
• Able to articulate and teach use of Copilot for maximum training transfer across groups of differing experience, expertise and technical skills
• Use excellent written, verbal, and graphical communications skills with ability to express complex concepts effectively, and while following up on participants unanswered questions
• Provide onsite and/or virtual support, as required

Operational Effectiveness in Education Services Delivery

• Demonstrate effective project management, administrative and organizational skills and manages time appropriately for all assigned work
• Education materials are effectively and accurately written and convey concepts clearly, incorporating effective use of graphics and white space and demonstrating strong writing skills
• Independently follows through on initiatives; minimal supervision required to complete work
• Able to problem-solve and resolve issues in a timely manner.
• Able to anticipate, problem-solve, and respond appropriately to training & content inquiries in a timely manner
• Solution oriented, considers impact and mid- to long-term effects of decisions/ solutions

Monitoring and Evaluation of Training Program Effectiveness

• Seek feedback on an ongoing basis from working groups, Subject Matter Experts and users
• Identify and make appropriate changes to education resources as required based on participant, SME, peer feedback, evaluation results and observations

Perform cross-functional and/or other duties consistent with the job classification, as assigned or requested.

Work in compliance of the Occupational Health & Safety Act and its regulations, reporting hazards, deficiencies and contraventions of the Act, in a timely manner.

Education

• At minimum, completion of a bachelor's degree in Adult Education, Health Informatics, Computer Science or related field, or recognized equivalent; required
• Bachelor's degree in multimedia design, graphic design, or instructional design, or a related field in training development an asset

Skills and Experience

• 1 or more years' experience working with Copilot, required
• 2 or more years of adult technical training experience, required
• 2 or more years of additional experience as a technical trainer/educator, required
• Demonstrated experience with instructional design and project management, required
• Comprehensive knowledge of applications such as MS Office 2016 suite required
• Strong analytical and problem-solving skills
• Excellent follow-up, time management and organization skills
• Strong editing, written and oral communication skills
• Detail oriented
• Strong interpersonal skills
• Proactive technical troubleshooting and problem-solving skills
• Solid project management skills

Ideal Candidate is Familiar with the Following Programs:

• Articulate 360 (Storyline, Rise)
• Microsoft Office 365, SharePoint, Teams
• Copilot Chat
• Copilot Agent
• Copilot Studio
• Copilot
• Graphic Design
• UX/UI experience
• Quality assurance testing

Why join UHN?

In addition to working alongside some of the most talented and inspiring healthcare professionals in the world, UHN offers a wide range of benefits, programs and perks. It is the comprehensiveness of these offerings that makes it a differentiating factor, allowing you to find value where it matters most to you, now and throughout your career at UHN.

• Competitive offer packages
• Government organization and a member of the Healthcare of Ontario Pension Plan (HOOPP https://hoopp.com/)
• Close access to Transit and UHN shuttle service
• A flexible work environment
• Opportunities for development and promotions within a large organization
• Additional perks (multiple corporate discounts including: travel, restaurants, parking, phone plans, auto insurance discounts, on-site gyms, etc.)

Current UHN employees must have successfully completed their probationary period, have a good employee record along with satisfactory attendance in accordance with UHN's attendance management program, to be eligible for consideration.

All applications must be submitted before the posting close date.

UHN uses email to communicate with selected candidates. Please ensure you check your email regularly.

Please be advised that a Criminal Record Check may be required of the successful candidate. Should it be determined that any information provided by a candidate be misleading, inaccurate or incorrect, UHN reserves the right to discontinue with the consideration of their application.

UHN is an equal opportunity employer committed to an inclusive recruitment process and workplace. Requests for accommodation can be made at any stage of the recruitment process. Applicants need to make their requirements known.

We thank all applicants for their interest, however, only those selected for further consideration will be contacted.