Epic Principal Trainer, Integrated Care

UHN is Canada's #1 hospital and the world's #1 publicly funded hospital. With 10 sites and more than 44,000 TeamUHN members, UHN consists of Toronto General Hospital, Toronto Western Hospital, Princess Margaret Cancer Centre, Toronto Rehabilitation Institute, The Michener Institute of Education and West Park Healthcare Centre. As Canada's top research hospital, the scope of biomedical research and complexity of cases at UHN have made it a national and international source for discovery, education and patient care. UHN has the largest hospital-based research program in Canada, with major research in neurosciences, cardiology, transplantation, oncology, surgical innovation, infectious diseases, genomic medicine and rehabilitation medicine. UHN is a research hospital affiliated with the University of Toronto.

UHN's vision is to build A Healthier World and it's only because of the talented and dedicated people who work here that we are continually bringing that vision closer to reality.

www.uhn.ca

About UHN's Integrated Care Program

The Integrated Care (IC) Program at the University Health Network (UHN) is changing the way healthcare is delivered and experienced in Ontario and beyond. With a patient and caregiver-first approach, we're breaking down the barriers and burdens of navigating the healthcare system, creating more seamless and personalized care experiences. By blending hospital and community care, the IC Program ensures patients receive the right care, at the right time, and in the right place.

Our innovative model of care supports thousands of patients annually across multiple pathways, including surgery, medicine, transplant, and emergency department care. By delivering advanced care at home, reducing hospital stays, and preventing unnecessary readmissions, the IC Program addresses critical challenges like surgical backlogs and hallway healthcare, while paving the way for modernized, scalable, and sustainable home and community care.

We're now embarking on an exciting new chapter: building and refining our digital systems to unite UHN with community care providers. This initiative will streamline care coordination, enhance data insights, and empower patients and caregivers with virtual tools - all while driving meaningful population health outcomes.

Be part of a team that's reshaping healthcare delivery. Together, we're improving experiences, enhancing outcomes, and creating the future of integrated care.

Union: Non-Union
# of Vacancies: 1
Position: Epic Principal Trainer
Department: Integrated Care
Reports to: Application Manager
Location: Krembil Discovery Tower - Toronto Western Hospital
Hours: 37.5 hours per week
Status: Temporary Full-time (12 months with possibility of extension or conversion)
Closing Date: May 02, 2025

Job Summary:

The Epic Principal Trainer is an integral member of Integrated Care's Digital Health Team. This position works closely with other members of the Integrated Care Program (staff and consultants), UHN Digital team and the technical vendor(s) to design and develop digital education for users of the Epic HIS, with a focus on Dorothy and Compass Rose modules. The Principal Trainer will design, create simulations, maintain, and analyze the Epic training environment.

Duties:

• Design, develop, and maintain engaging curriculum content and instructional material for all clinical and non-clinical end users of Epic (e.g., Integrated Care Leads, nurses, PSWs, allied health professionals, administrative staff, operations & finance staff, etc.).
• Collaborate with organization leaders, subject matter experts, and application analysts to incorporate organizational best practices into the curriculum content.
• Design, build, and maintain central repository for learning content with version control.
• Build, test, and maintain training environments while providing support and troubleshooting issues as required.
• Develop training curriculums that are in alignment with adult learning principles, instructional design, formatting, and content placement to ensure learners can easily understand the context and absorb the information effectively.
• Ensure compliance with curriculum creation and training delivery standards, templates, and processes.
• Determine the criteria used to judge learner's performance and develop assessment instruments.
• Use feedback tools and assessment results to evaluate instructional effectiveness and revise curriculum as needed.
• Review Nova Notes and update training curriculum, tip-sheets, and the training environment to reflect system upgrades.
• Create and maintain documentation to build a repository of key configuration decisions and associated build.
• Work closely with the Epic HIS vendor, project team, and operational subject matter experts to help create future state workflows by participating and leading site visits, working group meetings, validation sessions, and other related meetings.
• Facilitate and participate in meetings to discuss deliverables, end user concerns, and upcoming milestones.
• Participate in system governance and change management processes.
• Contribute to the development of new and/or improvement of existing program policies and procedures.
• Perform cross-functional and/or other duties consistent with the job classification, as assigned or requested.

• Bachelor's degree in Health Informatics, Computer Science, or a related field (or equivalent experience)
• Principal Trainer Certification in one or more of the following Epic applications is an asset: Inpatient, Ambulatory, Compass Rose, Cadence, Rover, Bridges, Dorothy and/or Comfort
• 3-4 years of experience with one or more clinical/business applications in a healthcare organization required
• Experience with hardware and/or software vendor relations an asset
• Experience providing adult education in a healthcare setting an asset
• Demonstrated proficiency working with Microsoft Office (i.e., Visio, Word, Excel, PowerPoint, Outlook, SharePoint, OneNote) is required
• Ability to analyze user requirements and come up with creative solutions to meet end user needs
• Technical aptitude and ability to learn new software rapidly

Skills

• Strong understanding of clinical workflows and healthcare operations
• Proficiency in requirements analysis and process mapping
• Strong attention to detail and commitment to quality
• Proven leadership capabilities in a team environment; collaborative team player with a customer-focused mindset
• Excellent customer service skills required
• Strong communication and interpersonal skills, with the ability to convey technical concepts to non-technical audiences; verbal and written communication skills
• Proactive approach to identifying and resolving issues
• Highly organized, with the ability to manage multiple priorities and meet deadlines
• Self-motivated team player who can work with minimal supervision on simple to moderately complex tasks
• Able to work with multidisciplinary teams in a positive and productive manner

Why join UHN?

In addition to working alongside some of the most talented and inspiring healthcare professionals in the world, UHN offers a wide range of benefits, programs and perks. It is the comprehensiveness of these offerings that makes it a differentiating factor, allowing you to find value where it matters most to you, now and throughout your career at UHN.

• Competitive offer packages
• Government organization and a member of the Healthcare of Ontario Pension Plan (HOOPP https://hoopp.com/)
• Close access to Transit and UHN shuttle service
• A flexible work environment
• Opportunities for development and promotions within a large organization
• Additional perks (multiple corporate discounts including: travel, restaurants, parking, phone plans, auto insurance discounts, on-site gyms, etc.)

Current UHN employees must have successfully completed their probationary period, have a good employee record along with satisfactory attendance in accordance with UHN's attendance management program, to be eligible for consideration.

Vaccines are a requirement of the job unless you have an exemption on a medical ground pursuant to the Ontario Human Rights Code.

UHN is a respectful, caring, and inclusive workplace. We are committed to championing accessibility, diversity and equal opportunity. Requests for accommodation can be made at any stage of the recruitment process. Applicants need to make their requirements known in advance. Any information received related to an accommodation will be addressed confidentially.

University Health Network thanks all applicants, however, only those selected for an interview will be contacted.

All applications must be submitted before the posting close date.

UHN uses email to communicate with selected candidates. Please ensure you check your email regularly.

Please be advised that a Criminal Record Check may be required of the successful candidate. Should it be determined that any information provided by a candidate be misleading, inaccurate or incorrect, UHN reserves the right to discontinue with the consideration of their application.

UHN is an equal opportunity employer committed to an inclusive recruitment process and workplace. Requests for accommodation can be made at any stage of the recruitment process. Applicants need to make their requirements known.

We thank all applicants for their interest, however, only those selected for further consideration will be contacted.