Front Office Supervisor - Inspire (18 months)

Who We Are

A Storied Past. A Brilliant Future.
For over 95 years, Fairmont Royal York has stood as a beacon of luxury and excellence in the heart of Toronto. Opened in 1929, this historic hotel was once the tallest building in the British Commonwealth, and today, Fairmont Royal York continues to be a symbol of timeless elegance and modern sophistication. Where tradition meets innovation, and every day offers a chance to make history, a million stories have been told. Join us in creating our next chapter with your story.

Why work for Fairmont?

A Rich History
Join a storied tradition at Fairmont Royal York, where nearly a century of luxurious hospitality and exceptional service have made us a Toronto landmark.

A Culture of Excellence
Be part of a dedicated team committed to delivering unparalleled guest experiences and maintaining the highest standards of service.

Grow, Learn and Enjoy!
Benefit from comprehensive training programs, mentorship, and a supportive work environment that empowers you to reach your full potential.

New Energy for A Storied Landmark
As the world and Toronto move toward a more sustainable future, our landmark hotel is in a stunning transformation for the zero-carbon century ahead.

What does INSPIRE offer you?

During an 18-month period beginning May 2025, you gain valuable leadership experience as a Supervisor in our Rooms department.

You have a customized INSPIRE Program Outline, with two types of structures:

• Cross-exposure - Rotate between several teams across our Front Office and Guest Experience departments.
• Specialization - Develop your expertise by working in one division, spending 9 months in each focus area before transitioning.

Program features:

• You can explore multiple teams to understand fundamentals of hospitality and your property's operations
• A Peer Ambassador helps you settle into your role, your responsibilities, and life as a hospitality professional
• A Mentor guides your progress, allowing you to learn by example
• A Property Project provides you with the opportunity to shine, showcasing your skillset, and innovative attributes
• You can see a clear path to continuous improvement - through ongoing feedback. Checkpoints with your leadership team, ensuring you thrive in your program

About the Front Office & Guest Experiences Team: Where Hospitality Begins.

We are the first smiles guests see and the last goodbye they remember. From seamless check-ins to personalized service, we create effortless luxury at every touchpoint.

Our mission: To turn every stay into a story worth sharing.

Our vision: To set the gold standard in guest experience—anticipating needs, exceeding expectations, and making every moment unforgettable.

Who Are We Looking For?:

We're searching for passionate, driven individuals who are eager to grow into future hospitality leaders. Ideal candidates possess:

• Hospitality Experience: Minimum of 1 year in a hotel or customer-focused environment
• Leadership Potential: Previous supervisory experience and a strong desire to develop as a leader.
• Education: A post-secondary degree in Hospitality or Business is an asset, but all disciplines are welcome.
• Adaptability & Drive: Thrives in fast-paced environments, embraces learning, and stays committed to growth.
• Communication & People Skills: A natural ability to connect with teams, guests, and leadership.
• Goal-Oriented Mindset: Motivated to take on challenges, drive results, and make an impact.
• Visa Requirements: Must already be legally permitted to work in Canada.

Application and Recruitment Process

• Complete online application including resume and cover letter
• Round one interview with Regional Director, Talent Acquisition
• Round two interviews with Executive Talent & Culture and Hotel Manager.