Hospitality Attendant

A NEW BREED OF ENTERTAINMENT

With almost 150 years of proud horseracing history, Woodbine Entertainment Group is the founding pioneer and largest operator of professional horseracing in Canada.

Building on our rich past, we are surging ahead to the future with an energized, new vision. Today we deliver the most thrilling and highest quality racing, dining and entertainment experiences to our visitors. In doing so, we remain a world-leader in horse-racing — and also among the most exciting and diverse entertainment facilities on the globe.

This position will be responsible for the preparation, sale and exceptional service of food and beverage (both alcoholic and non-alcoholic drinks) and other retail products available to customers at the Tele-Theatre.

KEY RESPONSIBILITIES

• Provide prompt, friendly and courteous service to customers at all times
• Provide full service to customers with all food, beverage and retail purchases.
• Assemble, portion, heat, cook and bake food items as per established specifications
• Prepare, dispense and serve alcoholic beverages which include but are not limited to beer, wine, spirits as per established recipes and standards, and Smart Serve guidelines
• Prepare and serve hot and cold non-alcoholic beverages as per established specifications
• Accurately process all customer retail purchases and payouts through OLG lottery terminal and point of sale systems as required
• Address all customer product and service needs, requests and concerns promptly
• Pick up, count and verify floats on a daily basis
• Collect and remit daily cash receipts along with supporting paper work Clean and sanitize work prep, service areas and all food service equipment
• Complete and submit all required opening/closing inventory counts & documentation including but not limited to food and beverage products, race programs, lottery tickets
• Perform daily inventory of retail products as required by manager
• Assist in monitoring product inventories and reporting deficiencies
• Consistently maintain and replenish supplies in service areas
• Report supply or equipment deficiencies to the MOD.
• Assist in merchandising of product and/or services
• Train and assist new personnel in established procedures and safe use of equipment
• Direct all customer complaints beyond scope of position to the Manager on Duty (MOD).
• Ensure adherence to all applicable government regulations including but not limited to the Ontario Lottery and Gaming, the Alcohol and Gaming Commission of Ontario, Ontario Racing Commission, Canadian Pari-Mutuel Agency and the policies defined by Woodbine Entertainment Group

JOB SPECIFICATIONS

Knowledge

• Knowledge of food preparation and service techniques, and beverage service practices
• Knowledge of Safe Food Handling practices and sanitation guidelines
• Sound knowledge of point of sales systems

Skills

• Demonstrated high quality service skills. Going above and beyond for the customer and exceeding expectations.
• Ability to multitask and work under various business levels
• Ability to communicate effectively in English (oral and written)
• Strong communication skills required to interact effectively with customers and colleagues
• Proven ability to be friendly, professional and courteous with customers at all times
• Strong tendering knowledge and processing procedures (counting and balancing) e.g. cash, debit and credit cards.
• Ability to count and perform physical inventories of products and retail assets
• Proven accuracy in performing mathematical calculations

Education and Experience

• Minimum two (2) years of related experience in retail or hospitality or other related service industries
• Smart Serve Certified
• Food Handlers Certificate
• Secondary School Diploma an asset

Diversity, Equity, Inclusion and Belonging

Be Yourself.

We believe differences should be valued and celebrated. By building diverse and inclusive teams, we strive to provide a more authentic and empowering work experience that unlocks the potential of our people. Regardless of race, religion, colour, national origin, sex, gender, expression, sexual orientation, age, marital status, veteran status, or disability status, we believe everyone has the right to express their ideas, ambitions, and pursue their goals with confidence and integrity. Diversity breeds innovation. We want people to think differently. Our commitment is to build a culture that welcomes everyone and leverages their unique perspectives to be a great entertainment company that shares the thrill of horseracing experiences with the world.