Information Technology (IT) Help Desk - Co-op

Why work at Blaney McMurtry LLP?

Blaney McMurtry LLP is a multi-service 120 + lawyer firm, based in the heart of downtown Toronto. For more than seventy years, we have helped clients overcome challenges and seize opportunities through our continuing commitment to achieving results and building relationships. We seek exceptional individuals who take pride in their work and know the importance of excellent client service.

Our motto is "Expect the Best" and that goes both ways. At Blaneys, we value a diverse and inclusive workplace that respects and supports all our staff. We offer a competitive salary based on experience and paid vacation. Your well-being is very important to us, and therefore we offer an excellent benefit package which includes health, dental, as well as an Employee Assistance Program. If you would like to gain new skills, we have abundant training and professional development opportunities to help to achieve your personal and professional goals.

Reporting to IT Manager, the Information Technology (IT) Help Desk - Co-op assists the Helpdesk team with the delivery of professional, technical and analytical IT Security services and solutions to the organization.

Key Accountabilities

• Update the inventory of IT assets and document configurations.
• Assist with the resolution of technical support tickets, computer imaging, office moves, etc.
• Assist with managing and supporting Microsoft 365 applications and services (e.g., Outlook, Teams, SharePoint, OneDrive).
• Assist with deskside support, configuring, maintaining, and troubleshooting computer systems.
• Assist with managing and maintaining the Active Directory environment.
• Manage security groups and distribution groups for access control.
• Install and update software, drivers, and operating systems.
• Assist with creating and updating IT manuals, FAQs, and user guides.
• Keeps up-to-date with emerging technologies and IT best practices.
• Assists with information security, including scanning for virus, malware, phishing attacks, etc.
• Create and update appropriate system documentation.
• Strong attention to detail, comprehensive problem solving and troubleshooting skills.
• Participate in other information technology related project and tasks as needed.

Education and Experience

Education:

• Currently pursuing a degree, diploma or certificate in Information Technology, Computer Science, or a related field where a co-op work term is part of the program.

Technical Skills:

• Basic understanding of computer hardware, software, and networking principles.
• Familiarity with Microsoft Windows and macOS operating systems.
• Basic knowledge of common software applications (e.g., Microsoft Office Suite, Google Workspace).
• Familiarity with remote desktop tools and ticketing systems is a plus.
• Understanding of networking concepts (Wi-Fi, LAN, VPN) is a plus.

Soft Skills:

• Strong problem-solving and analytical skills.
• Excellent communication skills, both verbal and written.
• Ability to work well independently and as part of a team.
• Strong attention to detail and ability to prioritize tasks effectively.
• Eagerness to learn and grow in the field of IT support.

Requirements

• Must be currently enrolled in a college or university program related to IT.
• Availability to work daytime hours during the internship period.
• Must be able to handle multiple tasks and prioritize effectively.
• Ability to provide excellent customer service and maintain a professional demeanor.
• Familiarity with troubleshooting basic technical issues.
• A proactive attitude, with the ability to take initiative and follow through on tasks.

To apply for this position, please submit your resume to Anthony Belmonte at abelmonte@blaney.com. In your email, make sure to include the job title in the subject line. Only those candidates selected for an interview will be contacted.

This position is on site.

If you require any accommodation in the application process, please contact us. Blaney McMurtry is committed to providing accommodations for people with disabilities. If you require accommodation, we will work with you to meet your needs.

We look forward to hearing from you and thank you for your interest.