Inpatient Program Assistant

UHN is Canada's #1 hospital and the world's #1 publicly funded hospital. With 10 sites and more than 44,000 TeamUHN members, UHN consists of Toronto General Hospital, Toronto Western Hospital, Princess Margaret Cancer Centre, Toronto Rehabilitation Institute, The Michener Institute of Education and West Park Healthcare Centre. As Canada's top research hospital, the scope of biomedical research and complexity of cases at UHN have made it a national and international source for discovery, education and patient care. UHN has the largest hospital-based research program in Canada, with major research in neurosciences, cardiology, transplantation, oncology, surgical innovation, infectious diseases, genomic medicine and rehabilitation medicine. UHN is a research hospital affiliated with the University of Toronto.

UHN's vision is to build A Healthier World and it's only because of the talented and dedicated people who work here that we are continually bringing that vision closer to reality.

www.uhn.ca

Union: Non-Union
Site: Toronto Rehabilitation Institute - E.W. Bickle Centre
Department: North 3 TCU
Reports to: Program Services Manager
Work Model: On-Site
Grade: A0:05
Wage Range: $21.81 - $27.26 per hour (to commensurate with experience and consistent with UHN Compensation Policy)
Hours: Various
Shifts: Days/Weekends
Status: Casual (2 Positions)
Closing Date: March 4, 2025

Job Summary

A leader in adult rehabilitation and complex continuing care, the Toronto Rehabilitation Institute brings together innovative patient care, ground breaking research and diverse education to help people overcome or recover from disabling injury, illness or age-related conditions.

Duties

The Program Assistant communicates effectively with patients, the different areas within the Hospital and external agencies as required. Principle responsibilities include:

• Performing reception duties and responding to a variety of inquires within Toronto Rehab, external agencies and the community
• Typing, filing, photocopying, faxing, ordering and maintaining office supplies
• Ensuring admission/discharges/transfers are input into the ADT system on same day as occurrence
• Filing of appropriate information into patient's health record as per protocol
• Ensuring charts and contents are in good order
• Booking and coordinating accurately and efficiently patient's appointments
• Compiling and entering program service statistics and data
• Maintaining an accurate and confidential filing system
• Preparing reports including letters, memos, agendas, meeting minutes
• Organizing room bookings, conference/meeting requests and catering
• Tracking and submitting payroll accurately
• Scheduling staff duties as assigned
• Providing administrative support to Manager(s) as needed
• Providing coverage and assistance to other program administrative positions as required
• Understanding of, compliance with, and commitment to, patient safety responsibilities and corresponding hospital plans, policies and procedures in order to ensure a safe environment for patients.

• Community College with recognized Office Management Certificate or equivalent, Basic Accounting and Medical Terminology
• Minimum of two years relevant experience; experience in Complex Continuing Care service provision an asset
• Excellent computer skills: MS Word, Excel, PowerPoint, Outlook, Calendar
• Working knowledge of telephone system, photocopier, fax machine, printer and various other office equipment; working knowledge of PC back-up procedures
• Excellent time management and organizational skills; ability to work under pressure, effectively prioritize workload and manage competing priorities
• Strong customer service orientation
• Excellent verbal, written and interpersonal communication skills
• Ability to function well independently and in a professional manner
• Demonstrated ability to maintain confidentiality
• Detail oriented, dependable, mature and flexible, with initiative and capacity to handle a variety of complex tasks simultaneously
• Willingness to implement new initiatives as required
• Excellent attendance history
• Must be proficient in English

Why join UHN?

In addition to working alongside some of the most talented and inspiring healthcare professionals in the world, UHN offers a wide range of benefits, programs and perks. It is the comprehensiveness of these offerings that makes it a differentiating factor, allowing you to find value where it matters most to you, now and throughout your career at UHN.

• Competitive offer packages
• Government organization and a member of the Healthcare of Ontario Pension Plan (HOOPP https://hoopp.com/)
• Close access to Transit and UHN shuttle service
• A flexible work environment
• Opportunities for development and promotions within a large organization
• Additional perks (multiple corporate discounts including: travel, restaurants, parking, phone plans, auto insurance discounts, on-site gyms, etc.)

All applications must be submitted before the posting close date.

UHN uses email to communicate with selected candidates. Please ensure you check your email regularly.

Please be advised that a Criminal Record Check may be required of the successful candidate. Should it be determined that any information provided by a candidate be misleading, inaccurate or incorrect, UHN reserves the right to discontinue with the consideration of their application.

UHN is an equal opportunity employer committed to an inclusive recruitment process and workplace. Requests for accommodation can be made at any stage of the recruitment process. Applicants need to make their requirements known.

We thank all applicants for their interest, however, only those selected for further consideration will be contacted.